Ready to be a Titan?
ServiceTitan is the leading software platform for the trades, powering the businesses that keep the world running. We are seeking a Director of Infrastructure Software Engineering with a focus on SQL Reliability & Observability to lead a high-impact engineering organization at the intersection of Infrastructure, SRE, and Product Engineering. This role is critical to improving uptime, customer experience, and cost efficiency across our platform. You will execute the strategy to transform our systems from reactive operations to proactive, data-driven reliability engineering - while building and leading a world-class team in Bangalore.
What You'll Do
Lead Reliability & Observability Strategy
● Help drive the vision for SQL reliability, data platform stability, and observability across the
platform
● Define SLOs/SLIs, error budgets, and reliability frameworks that tie directly to business
outcomes
● Build a roadmap for end-to-end observability spanning metrics, logs, and traces
Lead Database Reliability & Performance
● Oversee performance, scaling, and availability across Azure SQL, PostgreSQL, MySQL,
Cosmos DB, MongoDB, Redis, and Kafka
● Drive meaningful improvements in query performance, optimization, capacity planning,
HA/DR, and replication strategies
Build the Observability Platform
● Lead development of a unified observability platform leveraging OpenTelemetry
● Enable end-to-end correlation from Mobile → API → Backend → Database
● Reduce alert noise, improve signal quality, and deliver actionable dashboards and real-time
insights
Drive Proactive Monitoring & Automation
● Implement synthetic monitoring across web and mobile surfaces
● Introduce AI-driven anomaly detection and lead development of SRE Agent / AI-assisted
debugging systems
Build and Lead a High-Performing Team
● Hire and develop a team of SQL/DB Reliability Engineers, Observability Engineers, and
SRE/Automation/AI Engineers
● Establish an engineering culture grounded in ownership, quality, and impact
● Mentor senior engineers and cultivate the next generation of technical leaders
Drive Cross-Functional Alignment
● Partner with Infrastructure & Platform, Product Engineering, and Finance teams
● Align reliability, performance, and cost goals with broader business objectives
What You'll Bring
● 10–15+ years of experience in software engineering, SRE, or infrastructure roles
● 5+ years in engineering leadership at the Manager or Director level
● Proven track record managing large-scale distributed systems and databases
● BS or MS in Computer Science or equivalent experience
● Deep expertise in SQL and relational database systems
● Strong hands-on experience with cloud platforms, Azure preferred
● Solid understanding of observability platforms (metrics, logs, tracing), Kubernetes, and
performance engineering
● Familiarity with NoSQL systems (Cosmos DB, MongoDB, Redis, Kafka), OpenTelemetry, and
CI/CD reliability practices
● Exposure to AI/ML-driven monitoring or root cause analysis systems is a plus
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.
Skills Required
- 10-15+ years of experience in software engineering, SRE, or infrastructure roles
- 5+ years in engineering leadership at the Manager or Director level
- Experience managing large-scale distributed systems and databases
- BS or MS in Computer Science or equivalent experience
- Deep expertise in SQL and relational database systems
- Hands-on experience with cloud platforms, Azure preferred
- Strong understanding of observability platforms, Kubernetes, and performance engineering
- Familiarity with NoSQL systems, OpenTelemetry, and CI/CD reliability practices
ServiceTitan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ServiceTitan and has not been reviewed or approved by ServiceTitan.
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Healthcare Strength — Healthcare coverage is positioned as a major strength, with multiple plan features emphasizing broad medical, dental, and vision support plus telehealth-style access. Additional elements like HSA/FSA options and employer contributions reinforce perceived value beyond base pay.
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Parental & Family Support — Parental leave and family-forming support appear notably robust, with repeated references to paid leave and meaningful adoption/fertility assistance. The package is described as supportive across different family paths, though specifics can vary by plan and location.
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Fair & Transparent Compensation — Compensation is portrayed as generally competitive in several functions, particularly in engineering and experienced roles, contributing to an overall sense of being paid fairly. Equity and bonus components are also described as meaningful parts of total rewards for many roles.
ServiceTitan Insights
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
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