Director, Software Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Software Engineering

Overview
Payment Resiliency develops customer-facing products designed to prevent disruption of payments and ensure uninterrupted commerce for Mastercard cardholders and business partners. A member of the Security Solutions Organization, Payment Resiliency empowers customers with self-service tools to manage on-behalf transaction processing, transaction blocking, and reporting. As Director of Software Engineering, you will play a critical role in the coordination and development of new functionality within the product portfolio.
Role
• Formally lead multiple engineering teams to build, enhance, and support our products
• Work with business owners while ideating, developing and delivering new services
• Continuously build a strong network across the company for collaboration on technical and business solutions
• Recruit and hire the right talent, always bringing in the best individuals available for the role
• Provide and facilitate timely feedback, coaching in the moment, and mentoring for staff at all levels
• Emulate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement
• Provide strategic thinking and leadership related to a wide range of applications and systems, or software-development methodologies
• Benchmark and drive engineering productivity, quality, and technology policy compliance in the areas of ownership
• Proactively share and seek knowledge within Guilds/Programs to drive reuse of practices and enhance productivity
All About You
• Substantial IT experience with successful track record in managing a development organization with demonstrated thought-leadership and cross-aisle influence
• Progressively grown career with proven design and development experiences in modern programming languages, secure coding standards, and vulnerability management
• Experience with best practices and engineering usage of AI assisted code development leveraging tooling such as Copilot and CodeWhisperer
• Superior knowledge of automation test development, test suite management, and quality gating to ensure quality code and releases
• Refined skills in building applications using open frameworks to achieve reuse and reduce development times such as Spring Boot, Steeltoe, React, and DXP
• Possesses ability to document and coach team on the development practices and coding guidelines such as branching, peer reviews, library use, logging, scanning rules, test-driven development, and error handling
• Understands and elaborates technical debt and operational issues to drive prioritization discussions with stakeholders to improve the run experience
• Understands system architecture to plan for platform and infrastructure capacity (database, compute, network, storage) and drives the dependency prioritization to reduce the delivery lead time
• Understands customer journeys and ensure good customer experience by continuously reducing mean time to mitigate for incidents and ensuring high availability with 99.95% as a starting point
• Can define, organize, and report on test runs for major, minor, and hotfix releases including unit, component level, system level, customer journeys, past customer issues, and regulatory controls

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.