Director- Software Engineering- Performance Engineering

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About you: 

Are you a passionate and hands-on technical leader with a proven track record in building systems technologies for large-scale data? Do you thrive in an environment where you can lead engineering teams and deliver innovative products that perform at scale? If so, you may be the ideal candidate. We are seeking a highly motivated individual passionate about solving complex challenges with creative solutions and enjoys mentoring and supporting others. As a leader, manager, and engineer, you will play a pivotal role in driving our team's success and shaping the future of our products.

What you’ll achieve

• Support leadership vision and values, and inspire the team to do their best to achieve the goals.

• Manage deliverables, objectives, priorities, trade-offs, risks, and team performance. 

• Delegate effectively, providing context and resources and letting creativity flourish. You know when to stay out of the way, and when to intervene in the best interest of your team and the company.

• Provide technical leadership and career development to the team. Invest in continuous employee development of a highly technical team by mentoring and coaching engineers and technical leads in the team.

• Drive innovation and technical excellence, managing complex technical projects. 

• Communicate status, risks, and mitigation strategies to ensure on-time delivery of high-performance solutions. 

• Partner with product engineering teams to build scalable systems. 

• Attract, hire, and develop top talent. 

• Identify opportunities and improve the processes and culture of the engineering organization.

Responsibilities:

• Lead a team of talented engineers who like to ship performant code and tackle hard engineering problems to meet the scale for our largest customers.
• Establish the necessary processes to achieve optimal product performance
• Manage complex technical projects and provide roadmap planning.
• Drive improvements to enhance our infrastructure's enterprise readiness
• Coach, mentor, and provide constructive feedback to direct reports.
• Grow the team and align project assignments with career development goals and company vision
• Serve as the scrum master and build efficient and healthy teams
• Collaborate with Product Management, Operations and other stakeholders to develop a vision and roadmap for the team
• Cultivate a team culture of ownership, empowerment, and innovation
• Hire, develop, and grow the talent in the team
• Drive scalable and extensible architecture and good product development practices
• Work closely with Support and key customers on production issues
• Ensure Customer escalations are handled with priority and stays Green
• Demonstrate problem solving and technical innovation through hands-on involvement.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or equivalent experience.
• 15+ years in a software engineering leadership position, managing engineering teams.
• Experience in the software industry, including time as an individual contributor, with at least 5+ years of experience in optimizing large scale systems and big data pipelines.
• 8+ years of engineering experience coding in at least one programming language (e.g., Java, C/C++), and experience learning new development languages. 

• Extensive experience with performance and scalability, metrics, and tooling. 

• Experience with AWS, Kafka, Storm, ElasticSearch, Cassandra, NoSQL, Postgres/MySQL, Redis, Big Data, Data Lakes, and Kubernetes. 

• Knowledge of LLM, Retrieval Augmented Generation (RAG), and AI applications is a plus. 

• Experience with big data and pipeline processing at scale. 

• Experience with IAAS scale (AWS, GCP, Azure), with familiarity in multi-tenant architecture. 

• Experience partnering with product engineering teams to build scalable systems. 

• Evaluate business goals from a capacity, reliability, performance and scale perspective, translating these into requirements and influence product roadmaps.

• Experience in recruiting and managing engineering teams focused on performance and scale. 

• Excellent communication and presentation skills for both technical and non-technical audiences. 

• Strong understanding of product design principles, especially for data-intensive applications. 

• Ability to adapt to and manage multiple competing priorities in a fast-paced environment. 

• Technical expertise in data modeling, distributed systems technologies, and cloud deployment (provisioning, multi-tenancy, frameworks, and tools for system monitoring and logging). 

• Experience with Agile software development methodologies and short release cycles.

About Salesforce:

Salesforce is the world’s leading customer relationship management technology, helping you build and improve your customer relationships. In 1999 we pioneered cloud-based CRM, and today we’re helping organizations of all sizes re-imagine their business for the world of AI. How? With Agentforce, providing trusted, autonomous AI agents that take action for your employees and customers. With unified data from all your systems, so every employee has a 360-degree view of every customer. And with #1 CRM apps for your sales, service, marketing, commerce, and IT teams.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.