Director Software Engineering - Newline SRE

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GENERAL FUNCTION

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leadership & Talent Development 

  • Lead, coach, and develop a team of SRE engineers and leaders, fostering a culture of accountability, learning, and continuous improvement 

  • Drive hiring strategies to attract top SRE and platform engineering talent 

  • Provide continuous feedback, performance management, and career development planning 

  • Build an inclusive, high-trust environment that enables teams to perform at their best 

  Reliability Engineering & Operations 

  • Define and execute the SRE strategy for Newline, including service level objectives (SLOs), error budgets, and reliability standards 

  • Ensure high availability, resilience, and performance of critical platform services 

  • Lead incident management practices including on-call models, escalation, and blameless postmortems 

  • Drive root cause analysis and systemic improvements to eliminate recurring issues 

  • Establish best-in-class observability across logs, metrics, and distributed tracing 

  Platform & Automation 

  • Champion automation-first operations, reducing toil and improving system efficiency 

  • Partner with engineering teams to improve system design for reliability, scalability, and operability 

  • Advance infrastructure-as-code, CI/CD, and release engineering practices to enable safe, predictable deployments 

  • Optimize cloud and platform architecture for scale, cost efficiency, and resilience 

  Cross-Functional Collaboration 

  • Partner with Product, Engineering, Risk, Security, and Infrastructure teams to align on priorities and execution 

  • Influence platform design decisions to ensure operational excellence and regulatory compliance 

  • Remove organizational and technical impediments to enable teams to deliver effectively 

  Risk & Compliance 

  • Operate within Fifth Third’s risk framework, ensuring reliability practices align with regulatory expectations 

  • Identify, assess, manage, and communicate risks related to platform availability and operations 

  • Drive audit readiness and operational controls for production systems 

  Continuous Improvement 

  • Establish and monitor key reliability metrics (availability, latency, error rates, MTTR, etc.) 

  • Identify opportunities for process improvement and operational maturity 

  • Promote a culture of learning through retrospectives, metrics, and experimentation 

   

SUPERVISORY RESPONSIBILITIES:

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Typically, will have at least 6-10 years of combined people leadership and hands-on experience in their particular craft.
• Bachelor’s or advanced degree in Computer Science/Information Systems or equivalent combination of education and experiences.

• • Proven experience building and leading SRE or production engineering teams in cloud-native, distributed systems environments 

  • Strong expertise in: 

  • Reliability engineering (SLOs, SLIs, error budgets) 

  • Incident management and production operations 

  • Observability (monitoring, logging, tracing) 

  • Cloud platforms (AWS, GCP, or Azure) 

  • Infrastructure as Code and CI/CD practices 

  • Experience operating mission-critical, customer-facing platforms at scale, ideally in fintech, payments, or regulated industries 

  • Deep understanding of resilient system design, distributed systems, and fault tolerance 

  • Strong communication and leadership presence, with the ability to influence across technical and business stakeholders 

Position not available for immigration sponsorship

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At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.