Director, Software Engineering (Digital Platform)

Role Responsibilities

As Engineering Director- Digital Platform in Pune, you will integrate and deploy highly scalable software platforms to meet Western Union’s strategic initiatives. You will constantly pursue and learn innovative solutions, build awareness of open-source technologies and communities that enable high-volume low-latency systems.

• Define Strategic Vision & Roadmap: Lead the long term vision and technology strategy for digital platform engineering, aligning it with business goals and influencing roadmap priorities.
• Drive Cross Functional Collaboration: Partner closely with engineering, Product, and Operations teams across the enterprise to co-shape product strategy, and technical solutions.
• Deliver Technical & Business Outcomes: Make effective product and trade-off decisions that positively impact key metrics such as Page load time, API performance, latency, Quality, and customer satisfaction.
• Architect Scalable, High Performance Systems: Guide development of highly available, low-latency, high-throughput API/Customer experience with quality and speed.
• Translate Strategy into Execution: Turn strategic plans into quarterly OKRs and execution plans, balancing fast delivery with technical debt management.
• Operational Excellence & Support: Establish processes to manage ad hoc support requests without disrupting primary delivery cadence, fostering responsiveness and consistency.
• Foster Engineering Excellence Culture: Cultivate a high-performance culture grounded in coding standards, architectural rigor, and collaborative norms, while influencing team values and norms.
• Lead and Mentor Across Regions: Attract, develop, and mentor regional/global engineering talent, promoting scalability and leadership throughout the organization.
• Champion Quality, Performance & Developer Experience: Uphold the customer journey, product quality, system performance, and developer experience. Advocate for automation, observability, and platform abstractions that enhance engineering efficiency.

Role Requirements

• Demonstrated leadership experience in leading engineering organization at scale.
• BS in Computer Science or related fields with 12+ years of professional experience or MS with 10+ years of experience with 6+ years in a leadership role.
• Proven ability to understand business and ability to contribute to technology direction that drives measurable business improvements
• Excellent decision-making, communication, and collaboration skills
• Excellent understanding of computer science fundamentals, data structures, algorithms, OOPs, and OOA/D
• Demonstrated experience in modern programming languages (for example React JS, React Native, GraphQL, Java Spring boot, Angular JS )and design patterns
• Demonstrated capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards
• Experience with architecture design concepts and techniques and the ability to communicate and evangelize those concepts to a broad-based team
• Hands-on experience in building microservices based architecture and platform developed and deployed at scale
• Hands-on experience building enterprise scale Global web and mobile applications
• Experience with agile development methodologies with Test Driven Development (TDD) and CI (Continuous Integration)/CD (Continuous Delivery)
• Experience in Cloud (AWS) based architecture designs and implementations

Preferred Qualifications

• Experience in FinTech industry
• Experience in building external customer facing applications with open source technologies (React JS, React Native, Java Spring boot, GraphQL)

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected].

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-AK1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.