Director Software Development I

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Role overview

We are seeking a hands-on, strategic Director of Software Development to lead and grow our engineering teams, drive technical strategy, and deliver high-quality software at scale. In this role you will partner with product, security, operations and business stakeholders to build reliable, secure, and customer-focused solutions while developing engineering talent and improving delivery predictability.

Key responsibilities

• Define and execute the software development strategy in alignment with product and business priorities.
• Lead multiple engineering teams (direct and dotted-line), including hiring, coaching, performance management, and career development.
• Drive architectural decisions and ensure technical excellence, maintainability and scalability of systems.
• Champion modern engineering practices: Agile delivery, CI/CD, automated testing, DevOps, observability, and security-by-design.
• Oversee delivery planning and program management for major initiatives; remove impediments and ensure predictable releases.
• Collaborate cross-functionally with Product, UX, Security, Infrastructure and Operations to align roadmaps and deliver business outcomes.
• Manage budgets, headcount planning and vendor/partner relationships for your area.
• Establish and track key engineering metrics (quality, velocity, reliability, lead time) and use them to inform continuous improvement.
• Foster an inclusive, collaborative culture that encourages innovation, ownership and professional growth.
• Represent engineering in leadership forums and communicate technical tradeoffs and status to senior stakeholders and executives.
• Required qualifications
• Bachelor’s degree in Computer Science, Software Engineering or a related field, or equivalent experience.
• 8+ years of professional software development experience and 5+ years in people/engineering leadership roles.
• Proven record of delivering complex, customer-facing software systems at scale.
• Deep experience with cloud-native architectures (AWS/Azure/GCP), microservices, APIs, and modern data practices.
• Strong knowledge of DevOps, CI/CD pipelines, automated testing, and production monitoring.
• Excellent stakeholder management and communication skills; able to translate technical concepts for business audiences.
• Demonstrated ability to hire, mentor and retain high-performing engineering teams.

Preferred qualifications

• Master’s degree or advanced technical certification.
• Experience in regulated industries or domains with strict security/compliance requirements (e.g., financial services, payments).
• Track record of scaling engineering organizations across geographies.
• Experience with product-led development and strong product/engineering partnership.

Leadership competencies

• Strategic thinker who balances long-term technical vision with short-term delivery.
• People-first manager who develops talent through coaching and clear expectations.
• Data-driven decision maker who uses metrics to drive outcomes.
• Change agent who promotes continuous improvement and innovation.

Reporting and scope

• Reports to: VP/Head of Engineering (or similar senior leader)
• Scope: Responsible for multiple engineering teams and the delivery of assigned product portfolios or platforms.

#LI-JS1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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