Director, Small Business - US Small Business Core Optimization

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Small Business - US Small Business Core Optimization
Overview:
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Mastercard's North America (NAM) Small Business Segment team is responsible for advancing Mastercard's efforts to address the needs of small businesses. Employing a holistic, needs-based approach, we partner with banks, fintechs, and governments to equip small businesses in the U.S. and Canada with the carded and non-carded solutions that can help them thrive.
The Director of U.S. Small Business Core Optimization will be responsible for the day-to-day of defending and growing our business. With significant expansion of our reach over the least several years, we are seeking a high-caliber leader with strong payments and card/core knowledge who can craft the frontlines of our business, collaborating with sales and account teams, customers, and cross-functional partners to win new deals, optimize card portfolios, and scale the launch of new card programs.
- Are you a payments/card expert who is passionate about the concept of leveraging Mastercard solutions to help small businesses thrive?
- Do you have a strong understanding of Mastercard customer pain points?
- Are you a strategic thinker who can work cross-functionally to bridge strategy into execution?
In this role you will:
- Serve as a subject matter expert and provide ongoing product support to key small business customer segments, including Nationals, Regionals, and Specialty, with a focus on U.S. Credit, Debit, and Prepaid.
- Drive the launch of major small business card programs and serve as an embedded small business segment expert, overseeing program design and optimization, and represent these workstreams to senior leadership.
- Work in close coordination with cross-functional teams to customize and integrate Mastercard solutions and services into these wins where possible.
- In partnership with the Sales and Account teams and the Services arm of Mastercard, design and lead an always-on optimization strategy across all customer segments that creates top-of-wallet cardholder loyalty and delivers in-year Gross Dollar Volume (GDV) and revenue impact to meet optimization goals.
- Partner within the NAM Small Business team and cross-functionally to evolve the core product line and deliver synergies across Commercial and New Payment Flows (CNPF).
- Oversee small business card economics - both strategy and technology - and conduct proactive analyses to drive strategic insights.
- Own the roadmap of strategic core solutions, such as VCN, and identify and scale new use cases that expand our market share and migrate small business transactions from cash and check onto card.
All about you:
- You have a sense of urgency and know how to navigate a matrixed organization to drive results.
- You have a deep understanding of the payments ecosystem and extensive experience working on card programs and/or with issuers or fintechs; small business experience is a plus.
- You have a track record of building strategies that drive business impact and optimization.
- You are familiar with card economics and have experience working with data to conduct analyses and build business cases.
- You excel working in cross-functional teams and are passionate about helping our customers better serve small businesses.
- You are an excellent communicator with experience presenting to customers and senior executives.
- You are a team player who embodies the Mastercard Way and enjoys working with more junior members of the team to drive mentorship and upskilling opportunities.
- Bachelor's degree required; Master's degree is a plus.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Pay Ranges
Purchase, New York: $170,000 - $273,000 USD
New York City, New York: $178,000 - $284,000 USD