Responsibilities:
- Managing Client Relationships
- Delivery Oversight
- Strategic Alignment
- Overall Project Governance and Reporting
- Commercial Responsibility P&L
- Farming (Protect, Upsell, Cross-sell)
Job Description:
- 1. Client Relationship Management
- Primary point of contact for the client throughout the engagement lifecycle.
- Builds trusted advisor relationships with client stakeholders' client needs and delivered solutions.
- Oversees the execution of the engagement/project, ensuring timelines, scope, and quality standards are met.
- Works closely with project managers, delivery teams, and domain experts.
- Ensures risks and issues are addressed proactively.
- Accountable for the financial health of the engagement (budget, margins, billing).
- Identifies opportunities for upselling or cross-selling within the engagement.
- Negotiates changes in scope, pricing, and timelines when needed.
- Ensures that the engagement aligns with the client’s strategic objectives.
- Provides thought leadership and consultative insights.
- Facilitates long-term partnership growth beyond the current engagement.
- Conducts regular status reviews and executive updates.
- Tracks and reports key performance indicators (KPIs) and service level agreements (SLAs).
- Ensures proper documentation and compliance with contractual obligations.
Skills:
- A minimum experience of 15 years
- Business and Functional understanding of Credit Card business and Platform.
- Strong client-facing communication and negotiation skills.
- Ability to manage cross-functional teams and influence without authority.
- Financial acumen and project delivery experience.
Experience and Qualifications:
- B.E/ B.Tech & MBA Preferred.
Zeta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zeta and has not been reviewed or approved by Zeta.
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Fair & Transparent Compensation — Pay is considered competitive for some roles and markets, with market-aligned offers in certain senior or U.S.-based positions. Overall compensation tends to be seen as fine-to-good rather than top-tier.
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Parental & Family Support — Parental leave, adoption/fertility support, and childcare coverage are part of the package. These offerings contribute to a well-rounded family support mix even if specifics vary by location.
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Wellbeing & Lifestyle Benefits — Flexible hours, paid volunteer time, public-transport incentives, concierge services, and workplace perks are highlighted. These lifestyle-oriented perks add breadth beyond core pay and health coverage.
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What We Do
Founded in 2015, Zeta is a provider of next-gen credit card processing platform. Zeta’s cloud-native and fully API-enabled stack offers a comprehensive range of capabilities, including processing, issuing, lending, core banking, fraud detection, and loyalty programs. With a strong focus on technology, Zeta has over 1700+ employees and contractors, with more than 70% dedicated to technology roles. Operating across the US, UK, Middle East, and Asia, Zeta has served a global customer base of 35+ clients who have issued over 15 million cards on Zeta's platform to date. Backed by prominent investors such as Softbank Vision Fund 2 and Mastercard, Zeta has raised $280 million, at a valuation of $1.5 billion.
