Director, Salesforce Engineering

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

The Director, Salesforce Engineering is responsible for the strategy, engineering execution, and operational excellence of GreatAmerica’s Salesforce platform. This role leads Salesforce Engineering and Platform Enablement, ensuring the platform is secure, scalable, and high-performing while enabling business outcomes across Sales, Service, Marketing, Partner/Dealer experiences, and internal operations.

The Director partners closely with Product, Architecture, Security, Risk/Compliance, Data & Integration teams, and business stakeholders to deliver high-quality solutions that meet regulatory, audit, and operational standards.

As a Director, Salesforce Engineering, you will be responsible for:

Leadership & Strategy

• Own the multi-year Salesforce platform strategy and roadmap aligned to enterprise business objectives.
• Define the platform vision, including architecture standards, automation strategy, data quality, and integration posture.
• Establish and govern platform standards covering architecture, security, data, and release management.
• Ensure compliance with financial services controls, including access management, auditability, segregation of duties, and change governance.
• Build, lead, and develop high-performing Salesforce engineering and platform enablement teams and enable them through AI-native engineering.
• Serve as the executive point of accountability for Salesforce stakeholders and strategic partners, including vendor performance and value realization.

Technical Engineering & Innovation

• Ensure consistent, scalable architecture across Salesforce (Apex, LWC, Flows, integrations, data models).
• Define and enforce engineering standards for code quality, testing, documentation, and observability.
• Drive platform modernization, including security model standardization and scalable integration patterns.
• Advance Salesforce CI/CD and DevSecOps practices, including automated testing and deployment.
• Enable productivity through reusable components, accelerators, templates, and developer enablement.
• Partner with Product and business leaders to apply automation and AI capabilities with appropriate governance.
• Collaborate with Integration and Data teams to ensure reliable, secure integrations and high data quality.

Delivery Excellence

• Own end-to-end delivery for Salesforce engineering and platform enablement initiatives.
• Establish strong quality and reliability practices, including automated testing, performance validation, and release controls.
• Lead operational readiness and production support, including incident management, root cause analysis, and runbooks.
• Improve delivery performance by reducing change failure rates and improving recovery times.
• Define and track platform metrics (availability, release throughput, defect escape rate, cycle time, adoption).

To be successful in the role, you will need:

Education

• Bachelor’s degree in Information Systems or related field.
• Salesforce certifications (e.g., Revenue Cloud Consultant, Integration Architecture Designer) are a plus.                                           

Experience:

• 10+ years in technology delivery, including experience leading Salesforce engineering teams in complex enterprise environments
• Hands-on experience delivering Salesforce solutions across Sales, Service, Experience, and/or Marketing Cloud
• Strong background in Salesforce DevSecOps, CI/CD, and release management
• 7+ years working with Salesforce and/or its implementation partners
• Experience operating in regulated environments with strong audit and compliance requirements
• Proven ability to lead teams and partner effectively with business and technology stakeholders
• Experience with integration platforms and API management
• Experience leading Salesforce platform transformations at scale

Skills & Abilities

• Candidates must possess the exceptional interpersonal skills to communicate effectively with internal & external resources, clients, and third parties 
• Strong negotiation and collaboration skills and ability to develop and manage stakeholder expectations
• Exceptional communication skills (both verbal and written)
• Work both independently and in a team-oriented, collaborative environment
• Create inclusive team environments that foster trust and a sense of empowerment
• Effectively prioritize and execute tasks in a high-pressure environment and excels at communicating shifts in prioritization

• Adapt to shifting business priorities, demands, and timelines through analytical and problem-solving capabilities
• Must be able to multi-task and have a combination of organizational and analytical skills
• Strong push to always gain a combination of business and technical knowledge of the product in their area
• Must be systems-oriented, enjoy working with new tools and be a self-motivated learner
• Entrepreneurial attitude, with the ability to thrive in a fast-paced work environment
• Demonstrated self-starter who is goal-oriented, a critical thinker, and a creative problem solver
• Strong sense of urgency and follow-through in addressing issues and meeting timelines

Competencies

• For all GreatAmerica team members:  Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability
• For this position: Creative, Detail-Oriented, Goal-Oriented, Systems Analysis, and Technical Aptitude, Communication, Organization, Problem-solving/Troubleshooting, Project Management, and Attention to Details, Ability to research and learn quickly, Ability make sound decisions based on the platform’s best practices and business needs and guide the same to other team members

Other Computer Skills

• Advanced knowledge of Microsoft Office, VS Code

Computer Skills

• Expert knowledge of MS Office products and Design & Development best practices preferred

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

Financial Benefits

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off

Health, Wellbeing, and Family Planning Benefits

• Paid Vacation - starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days - Ten (10) per year with a conversion option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave

Education and Career Planning Benefits

• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities

Perks

• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.