C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
OverviewSummary
The Director, Sales is responsible for managing National Account Managers to ensure the profitability, sales revenue growth, and the overall strategy is executed. This position must meet their assigned Gross Profit (GP) target consistently while searching for growth opportunities with existing customers and new logos. This role manages, mentors, and develops a team.
ResponsibilitiesEssential Functions
- Consults, designs, supports, and manages sales of customer activity involving all products and services offered by the company with primary focus in designated region
- Manages, trains, advises, and motivates assigned team members to their full potential
- Develops and maintains strong relationships with key customers, ability to present to customer in-person or virtually
- Ensures strong, effective market share of the products and services by providing direction and information on the products and related services
- Develops and maintains technical competency in all products and services offered through C1
- Prepares sales forecasts, budgets, quotas, and other projections on a monthly basis
- Analyzes sales records and trends in relation to objectives and competitive activities; takes or recommends necessary corrective action to Regional Vice President (RVP)
- Develops a Business Plan for area of responsibility that is consistent with short-range and long-range company objectives
- Keeps RVP informed of economic, customer/competition situations, customer’s business issues and interests, and generate a strategy that will achieve business objectives
- Uses partnership programs, works with customers and their other product and service partners
- Manages Client Executives to be successful with all service offerings from all C1’s business partners
- Maximizes Client Executives' results through continuous and proactive feedback
- Expedites the resolution of customer problems/complaints effectively
- Keeps well informed on industry changes, participates where possible in organizations directly involved with C1's target markets, and continually works to improve sales techniques and sales knowledge
- Works independently and as a team member with various organizations and/or functions throughout the company to achieve company objectives
- Adheres to company policies, procedures, and objectives, and is always prepared to accurately discuss these policies with NAMs as well as our customers
- Creates innovative solutions concepts
- Maintains strong customer relationships at an executive level
- Identifies strength and weaknesses within a team and works with extended teams to improve their skills
- Manages a multi-vendor plan and relationships (OEMs)
- Recognizes talent and potential talent to develop a successor and bench
- Seeks the right talent on a continuous basis (i.e., recruitment and retention)
- Executes both, the art and sciences, selling and uses specific sales methodologies
- Determines what is important and what isn’t by helping NAMs to qualify deals for customers worthy of pursuit
- Holds team accountable to tactical execution
- Manages deals effectively and understands the process flow
Required Qualifications
- 7+ years of prior successful direct selling experience
- 3+ years in a Services/Sales Support management role or related experience
- 5+ years of supervisory experience
- Proven ability to maintain partnership programs with customer and their other service providers
- Knowledge of collaboration technology, including Cloud, Cybersecurity, Enterprise Networking, Data Center, and/or Unified Communicattions solutions
- 4-year college degree in Business or equivalent in experience
- Must be “total” team player and look at the constant “big” picture for success
- Strong problem solving, decision-making, and negotiation skills
- Strong presentation, verbal and communication skills
- Demonstrated sales ability and technical aptitude
- Proficient with Microsoft Word, Excel and Outlook
- Previous experience working in a telecommunications industry
- Strong territory management background to include, growth plans, staffing, coaching, to exceed quotas
- Strong skills in developing and maintaining customer relationships at an executive level
- Excellent coaching skills to enable strengthening team
- Creative, innovative, resilient and tenacious
- Strong internal relationship with mutual respect with extended team
- Executive presence
C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
* RX Home Delivery
* HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent Care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid or optional Self-paid)
* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child
* Voluntary Accidental Death for team member and spouse* Legal/ID Theft Plans* TeleHealth * Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage
* Medical for foreign travel coverage
* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off
* 10 Holidays
* Summer Sizzle
* On Demand Pay (Daily Pay)
Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.
EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)
Pay Range
$125,000 - $180,000
Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.
E-Verify: E-Verify
Right to Work: Right to Work Poster
#LI-SA1
Skills Required
- 7+ years of successful direct selling experience
- 3+ years in a Services/Sales Support management role or related experience
- 5+ years of supervisory experience
- Experience maintaining partnership programs with customers and other service providers
- Knowledge of collaboration technology, including Cloud, Cybersecurity, Enterprise Networking, Data Center, and/or Unified Communications solutions
- Four-year college degree in Business or equivalent experience
- Strong problem-solving, decision-making, and negotiation skills
- Strong presentation, verbal, and communication skills
- Demonstrated sales ability and technical aptitude
- Proficiency with Microsoft Word, Excel, and Outlook
- Previous experience in the telecommunications industry
- Strong territory management background, including growth plans, staffing, and coaching to exceed quotas
- Strong executive-level customer relationship development and maintenance skills
- Excellent coaching skills
- Creative, innovative, resilient, and tenacious approach
- Strong internal relationship-building skills
- Executive presence
ConvergeOne Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConvergeOne and has not been reviewed or approved by ConvergeOne.
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Healthcare Strength — Healthcare coverage appears comprehensive, with multiple medical options plus dental/vision, telehealth, and wellness programs like Omada and advocacy services. Employer-paid life and disability coverage is also described as part of the core package.
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Leave & Time Off Breadth — Time off is positioned as solid, including a first-year PTO baseline plus paid holidays and additional leave categories like bereavement, jury duty, volunteer time, and military leave. The structure reads as broadly comparable to a conventional U.S. benefits package with a few added extras.
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Retirement Support — A defined 401(k) match formula is described clearly (a partial match up to a contribution cap), providing a predictable employer contribution for those who contribute enough to capture it. The presence of a match and a standard vesting structure supports retirement planning even if it is not described as best-in-class.
ConvergeOne Insights
What We Do
ConvergeOne is a proven, services-led cloud and applications solution provider that utilizes its intellectual property and unique methodologies to create value for customers and develop progressive solutions that connect people with purpose. Over 14,000 enterprise and mid-market customers trust ConvergeOne to achieve their business outcomes with cloud, collaboration, enterprise networking, data center and cybersecurity solutions. Our investments in cloud infrastructure and professional and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. Our 2021 NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness and expertise. ConvergeOne has partnerships with more than 300 global industry leaders, including Dell Technologies, AWS, Avaya, Cisco, IBM, Genesys, and Microsoft to customize specific business outcomes. We deliver solutions with a total lifecycle approach, including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 5,600 technical certifications across hundreds of engineers throughout North America, including three Customer Success Centers. OUR COMMITMENT TO DIVERSITY + INCLUSION We believe that diversity of thought, perspective and background are key ingredients to personal fulfillment and business success. At ConvergeOne, we are committed to building a workforce that represents the world in which we live, and understand that only then will we reach our highest level of achievement as an organization. We recognize that we will achieve greater success by providing team members with an environment that respects the dignity of every individual, fosters trust, and allows every team member the ability to nurture their talent as individuals and as part of a collaborative team.
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