The Role
Lead hotel sales efforts to drive revenue, prospect and develop leads, manage contracts and events, coordinate with hotel departments, produce sales plans and reports, and hire/train sales staff to meet quarterly and annual revenue goals.
Summary Generated by Built In
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.
From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.
Kana Hotel Group is proud to offer the following benefits:
- Medical
- Vision
- Dental
- 401K
- Immediate Pay- earned wage access!
- Vacation time
- Sick time
- Holiday pay
- Bonus opportunities
- Brand-specific employee discounts
- Long term/short term disability
- Life insurance
Primary Responsibilities
- Prospecting to determine needs; cold calls and sales calls with a goal 20 quality calls a week
- Development of all leads by using various resources and networking
- Develop sales action plans, and forecast and evaluate trends to modify strategies that will enhance revenues effectively
- Analyze ultimate potential of the account and set specific goals for increasing the volume of business
- Manage and resolve complaints professionally and expeditiously
- Monitor and maintain promotional material and promotional items
- Complete sales contact reports and follow up call reports promptly for weekly review
- Maintain accurate records and turn in reports for calls made, time worked, expenses, new accounts, new bookings, proposals, tentative and cancellations, sales contracts, BEO’s
- Complete accurate daily sales reports and submit weekly
- Perform as the driver of all revenue and ensure quarterly and annual revenue goals are achieved for the hotel.
- Rush proposals and set up bookings and contracts promptly
- Coordinate and convey all details and information necessary to other hotel departments
- Complete a weekly schedule of events of upcoming meetings and events, distribute at the weekly staff meeting
- Assist in the production of annual hotel business plan
- Collaborate with GM and Corporate on departmental budget
- Lead property revenue meetings always insuring revenue maximization and profit in all areas
- Ensure that hotel credit procedures and audit guidelines are followed
- Represent the company at function and meetings in a professional manner searching for new contacts and leads
- Record all new business on appropriate logs, files, collect business cards, check credit references on direct bill accounts
- Conduct tours of the hotel and be informed of capacities for guest room commitments and maximums for meeting rooms.
- Participate as an executive manager in all staff meetings
- Lead, train & mentor sales staff including recommendations for hiring, coaching development, performance evaluations, disciplinary actions and recommending terminations
- Other duties as requested or assigned
Education/Experience
- Bachelor’s Degree in Business, Hospitality, or Marketing and Sales preferred
- Hospitality experience of 5 years
- Minimum of 3 years progressive sales management experience
- Strong verbal and written communication skills required
- Strong analytical and customer service skills
- Complete understanding of bottom line profitability and budget goals
- May be required to work some weekends and evenings depending on business needs and scheduled events
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Skills Required
- Hospitality experience of 5 years
- Minimum of 3 years progressive sales management experience
- Strong verbal and written communication skills
- Strong analytical and customer service skills
- Complete understanding of bottom line profitability and budget goals
- Bachelor's Degree in Business, Hospitality, or Marketing and Sales
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The Company
What We Do
Founded in 2003 and based in Knoxville, Tennessee, Kana Hotel Group is an award-winning hotel development and management company. Their mission is to strategically develop and manage quality branded hotel assets, establishing themselves as a premier franchisee and operating partner among top industry brands, while delivering maximum returns to their investment partners and property owners through high-quality hotel operations.
