The Role
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
About TTEC Digital
At TTEC Digital, our mission is simple: to fuel exceptional customer experiences through digital transformation. Every day, we partner with leading global brands to design, deploy, and optimise innovative Contact Centre as a Service (CCaaS), AI and Customer Experience (CX) solutions that enhance the way businesses engage with their customers or citizens.
As we continue to expand across EMEA, we’re growing a passionate, people-first culture, driven by proven leadership, technology expertise, and a commitment to transforming how our clients deliver meaningful experiences.
TTEC Digital is proud to be a global leader in CCaaS, AI and CX solutions, holding top-tier partnerships with major technology providers including Nice, Genesys, Microsoft, Five9, Google and Cisco. Our reputation is built on delivering transformational outcomes through multi-vendor, best-of-breed cloud contact centres and AI solutions.
The Role
The New Business Sales Director - CCaaS Solutions is a sole contributor responsible for driving new business revenue across the UK&I. This role focuses on the execution of the sales cycle: identifying, qualifying, and closing opportunities with Enterprise and Mid-Market clients modernizing their customer engagement through CCaaS and digital CX transformation.
You will execute the full sales lifecycle, from qualification through to contract closure, collaborating closely with internal Solution Architecture and Delivery teams to implement market-leading cloud contact centre solutions. This is a consultative sales role requiring strong practical knowledge of CCaaS platforms (e.g., NICE, Genesys, Five9, Microsoft, Google, Cisco, etc.)
Key Responsibilities
· Generate new business revenue through the hands-on sale of multi-vendor CCaaS and CX transformation solutions
· Engage with client stakeholders to qualify needs and position TTEC Digital’s proven CCaaS and CX services and solutions
· Work collaboratively with internal Business Development, Solution Architecture, and Delivery teams to scope and design solutions aligned to client requirements
· Sell with leading CCaaS technology providers (e.g., NICE, Genesys, Google, Cisco, etc.) to drive joint sales activity and leverage co-sell opportunities
· Execute the full sales process, from qualification and solution demonstration to negotiation and closing
· Maintain accurate sales forecasting and pipeline management in Dynamics CRM
· Develop and present winning proposals and RFP responses that demonstrate clear business value and commercial terms
· Consistently meet or exceed new business revenue target
What You Bring to the Role
4+ years’ experience in new business sales execution within the Contact Centre / CCaaS / Digital CX space
Proven success selling cloud contact centre and AI-driven CX solutions within one or more leading vendor ecosystems (NICE or Genesys preferred)
Track record of executing and closing multi-year, multi-million-pound deals within Enterprise or Mid-Market segments
Strong practical knowledge of contact centre technology, omnichannel engagement, and the execution of customer experience transformation projects
Ability to build and maintain client relationships at the decision-maker levels
Experience in organizing and leading complex bid response teams and collaborating with internal cross-functional stakeholders to deliver winning solutions
Strong execution-oriented and outcome-focused selling skills, underpinned by a passion for customer experience and innovation
Excellent presentation, negotiation, and communication skills
What We Offer
· Competitive salary and performance-based bonus structure
· 25 days’ annual leave
· 5% pension contribution
· Private healthcare and life assurance
· Remote-based contract (with travel as required)
· Career development in a high-growth, award-winning global CX organization
Why TTEC Digital?
At TTEC Digital, we combine the power of people and technology to create experiences that matter. As a global leader in digital customer experience and CCaaS innovation, you’ll be part of a team that delivers measurable impact for some of the world’s most recognised brands.
We are an equal opportunity employer committed to building a diverse, inclusive, and supportive workplace that reflects the communities we serve. Every voice is valued and every employee is empowered to bring their authentic self to work.
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
