At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are seeking a strategic and execution-focused Director of Sales and Pre-Sales Onboarding to design, build, and scale world-class onboarding programs across our global go-to-market organization. This leader will own the onboarding experience for all Sales and Pre-Sales roles, ensuring new hires ramp quickly, build confidence, and deliver value to customers from day one.
This role will partner closely with Sales, Pre-Sales, Product, and Marketing, leadership to create structured, role-based learning journeys that align to business priorities and measurable performance outcomes. The Director will lead a small but high-impact team responsible for delivering onboarding at scale and continuously improving the learning experience.
How will you make an impact?
Global Onboarding Strategy
- Develop and execute a global onboarding strategy aligned to company growth, revenue, and customer experience objectives.
- Build scalable, role-based onboarding programs for Sales and Pre-Sales that accelerate productivity and reduce time to ramp.
- Ensure onboarding aligns to our Agentic AI, automation, and customer experience vision and prepares teams for real-world customer conversations.
Learning Path and Curriculum Ownership
- Own the design and continuous evolution of structured learning paths for all Sales and Pre-Sales roles.
- Define clear capability frameworks, skills progression, and role-based certification milestones.
- Ensure content balances product knowledge, business value storytelling, technical depth, and customer outcomes.
- Partner with Product and Marketing to incorporate new releases, competitive positioning, and use cases into onboarding journeys.
Team Leadership and Development
- Lead, mentor, and grow a high-performing onboarding team of 2–4 professionals responsible for curriculum design, content creation, and program delivery.
- Establish clear priorities, operating rhythms, and accountability aligned to business outcomes.
- Foster a culture of innovation, collaboration, and continuous improvement.
Content and Experience Development
- Oversee the creation of scalable onboarding content including digital learning, hands-on labs, simulations, and real-world scenarios.
- Drive immersive, experiential learning that builds confidence and practical application.
- Ensure consistency and quality across global onboarding experiences.
Measurement and Business Impact
- Define and track onboarding success metrics including time to productivity, quota attainment, deal support readiness, and certification completion.
- Build dashboards and reporting frameworks to demonstrate business impact and ROI.
- Continuously optimize onboarding based on data, feedback, and performance insights.
Cross-Functional Collaboration
- Act as a trusted partner to Sales and Pre-Sales leadership to understand capability gaps and evolving business needs.
- Communicate onboarding progress, insights, and impact to executive stakeholders.
- Collaborate closely with the broader Global Enablement organization to ensure alignment across ongoing learning, certification, and skill development.
Have you got what it takes?
- 8+ years of experience in sales enablement, onboarding, or learning and development in enterprise SaaS or AI-driven technology environments.
- Proven success designing and scaling onboarding programs tied to measurable revenue impact.
- Experience supporting both Sales and Pre-Sales or technical GTM roles.
- Strong executive presence and ability to influence senior stakeholders.
- Experience leading and developing high-performing teams.
- Data-driven mindset with strong analytical and operational skills.
- Ability to translate complex technical solutions into compelling business value.
- Experience with learning platforms and modern enablement technologies.
Success Metrics
- Reduced time to productivity and ramp across Sales and Pre-Sales teams.
- Improved seller and SE confidence and customer engagement early in tenure.
- Strong onboarding completion and certification rates.
- Positive feedback from Sales and Pre-Sales leadership.
- Demonstrated impact on pipeline, deal velocity, and win rates.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
About Cognigy
NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Top Skills
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
