Director, Sales & Customer Success

A day in your role:

• Lead the business development managers to achieve global revenue growth targets with a focus on selling new business and upselling into existing accounts.
• Lead the customer success managers to achieve global revenue retention targets with a focus on delivering value in order to retain and grow customers.
• Personally manage and support channel partners to achieve software revenue growth.
• Provide employee focused leadership and actively drive strong employee engagement and a high performing culture through the hiring, motivation and development of a diverse team.
• Achieve regional revenue targets through others by planning, setting sales goals, analysing performance data, and forecasting.
• Plan, set sales goals, analyse performance data, and forecast to achieve growth and retention revenue targets.
• Effectively demonstrate domain expertise in regulated industries while providing value and insight to key stakeholders.
• Work cross functionally with Marketing and Product teams to engage with customers more deeply.
• Mentor, grow, and support other Objective team members involved in sales and customer success processes.
• Foster a culture of continuous improvement to Objective products, processes and systems.
• Monitor and analyse market trends and competitive landscape to inform strategic decision-making.
• Ensure customer satisfaction and retention through regular account reviews and feedback mechanisms.

Your skills, experience and beyond:

• Expert in Solution Selling, Strategic Selling or Challenger Selling methodologies.
• Proven record of successfully leading a team of sales and/or customer success, overseeing a business unit with $10M+ in annual recurring revenue.
• Proven experience in successful Territory/Opportunity/Account Planning. Previously sold software in financial services is highly desirable.
• Expert product and industry knowledge coupled with the ability to translate client needs into a complete solution.
• Knowledge of IT and SaaS Industry trends and emerging technologies.
• Advanced use of corporate sales tools (e.g. Salesforce, Scotwork negotiations, Salesloft, Zoominfo).
• Exceptional verbal and written communication skills.
• Highly developed interpersonal skills, brings a consultative approach to selling and can coach others to develop this.
• Highly analytical and strategic thinker.
• Strong leadership skills, capable of developing and driving successful sales teams.
• Expert networking and relationship management skills.
• Outstanding negotiation skills and persuasive ability.

Our benefits:

• Hybrid work arrangements to support work-life balance.
• Access to EAP for confidential counselling.
• Extensive learning resources to develop your skills.
• Regular social events to promote team bonding. We are recognized as an endorsed employer for women. Learn more about our benefits on WORK180