Director, Sales and Service

The Role
Apryse is looking for a high-performing Director of Sales and Service, End User Products with a strong background in end user applications to drive our business forward. You will be responsible for maximizing our sales potential, crafting sales plans and executing on those plans. This Sales and Service Leader will be responsible for leading and managing sales and service initiatives related to our end user applications. This role requires a strategic thinker with a deep understanding of end user application solutions, a proven track record in sales, and exceptional service management skills. The ideal candidate will excel in fostering customer relationships, driving revenue growth, and ensuring customer satisfaction. You are able to find creative answers to complex and seemingly impossible challenges, while you sell new products from within an established company that needs to achieve and execute on revenue targets.
Responsibilities:

• Develop and implement effective sales strategies to achieve revenue goals and market expansion with end user products in mind.
• Identify and target new business opportunities and markets.
• Build and maintain strong, long-lasting customer relationships with key clients and strategic partners.
• Prepare and present sales proposals, contracts, and presentations to prospective clients.
• Analyze sales performance metrics and adjust strategies as needed to achieve targets.
• Oversee the delivery of services related to end user applications, ensuring a customer-centric approach.
  • Conduct regular reviews with clients to assess service performance and address any concerns.
  • Coordinate with the technical team to ensure timely and effective resolution of customer issues.
• Implement and manage service level agreements (SLAs) and ensure compliance.
• Conduct regular reviews with clients to assess service performance and address any concerns.
• Lead, mentor, and motivate a team of sales and service professionals; Provide training and development opportunities to enhance team skills and performance.
  • Set clear goals and objectives for the team and track progress against them.
• Stay informed about industry trends, market conditions, and competitive landscape; Provide insights and recommendations based on market analysis to refine sales and service strategies.
• Prepare and deliver regular reports on sales performance, service delivery, and customer feedback.
  • Maintain accurate records of sales activities, client interactions, and service requests.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
  • MBA or equivalent advanced degree is a plus.
• Minimum of 5 years of experience in sales and services management, with a focus on end user applications.
  • Private equity experience is a plus.
• Proven track record of achieving sales targets and driving revenue growth.
• Experience managing a book of business $10-$20M and greater.
• Strong understanding of end user application solutions and their impact on business operations.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Excellent problem-solving skills and a customer-centric approach.
• Software sales leadership experience with demonstrated ability for developing territories, leading change management and building scale from early stage to midsize organizations.
• Proficiency in CRM software and Microsoft Office Suite.

Benefits:

• Competitive salary commensurate with experience & qualifications.
• A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• Ongoing support for learning development so you can master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment and a generous time off package.

Company Description
As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Ready to join our team?
If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.
The compensation for this position is commensurate upon experience, with an on target earning range between $220,000-260,000 USD.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.