B2B Scores, Sales and Client Success - Partner Account Manager

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

The Partner Account Manager (PAMs) role combines deep lending industry expertise, senior relationship management skills, and a consultative approach to grow FICO's partnerships with key lender clients. The primary objective is to establish strategic partnerships and drive Scores annual recurring revenue (ARR) through the development of joint solutions leveraging FICO's industry-leading credit scores for lending applications across the lifecycle. The role includes collaborating with lender partners and FICO teams to research, shape, and drive solution engagements from identification to implementation. This position requires strong thought leadership to define and execute effective business plans involving credit scoring solutions within the lending ecosystem.

What You'll Contribute

• Own a portfolio of key/strategic partners, serving as the primary contact and trusted advisor to the account.
• Establish and maintain strong relationships within key partner accounts to ensure alignment and drive mutual business outcomes.
• Co-develop and execute joint go-to-market plans that drive revenue growth, adoption, and deepen market penetration.
• Partner closely and collaborate with other B2B segments (MCM/CL/Auto) to understand their strategic goals and align the PAM goals to them.
• Be a trusted advisor, both internally and externally, to drive the proper messaging and awareness for different solutions (i.e. UltraFICO/Plaid, DLP, 10T, etc.).
• Join meetings with team members from other segments to be the solution specialist for the strategic solutions owned by our team (UltraFICO, DLP, etc.).
• Has a deep understanding of the partner´s strategic direction, proactively identifying any expansion and growth opportunities, driving new score initiatives to the market.
• Lead partner enablement by delivering training, sales tools, and product education that help partners effectively position and sell FICO Scores to their clients.
• Collaborate with internal teams (marketing, product, analytics) to align partner needs to our innovations/roadmap.
• Advocate for partners internally, capturing feedback and translating it into product improvements, new features, and differentiated solutions by vertical.
• Negotiate and manage partner agreements, including renewals, expansions, and commercial terms, in coordination with internal teams (legal/finance).
• Maintain accurate client records and pipeline activities in CRM systems and track to KPI’s/KPM’s.
• Monitor partner performance including revenue, pipeline, and market penetration; analyze data to surface insights and recommend actions to optimize growth.
• Own the Strategic Business Plan development along w/ internal & external stakeholders and use as a living document to drive future growth and progress.
• Stay current on the competitive landscape, regulatory changes, and industry trends to expertly help partners leverage FICO solutions to drive business outcomes.
• Be the “face of FICO” to strategic partners and the broader industry through client meetings, conferences, speaking engagements, and promotion of FICO initiatives.

What We're Seeking

• 7+ years of substantial experience in financial services with partner account management.
• Excellent communication, organization, and follow‑up skills with a strong customer focus.
• Comfort operating in a matrixed, cross‑functional environment.
• Proven experience building strategic partnerships with lenders using a consultative approach, with demonstrated success engaging at the C-suite and executive level.
• Established professional network of decision-makers and influencers within mortgage tri-merge reseller space.
• Strong ability to listen actively to partner needs and translate complex technical capabilities into compelling business value propositions.
• Excellent relationship management, project coordination, and follow-through capabilities with multiple stakeholder groups.
• Ability to travel, depending on partner meeting schedules and industry events.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences in a high-profile role
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $148,400 to $233,200 with this range reflecting differences in candidate knowledge, skills and experience.
   

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy