The Role
Lead and oversee all Rooms Division operations to achieve guest satisfaction, LQA and ESS targets, and financial goals. Manage staffing, budgets, P&L, recruitment, training and talent development, coordinate with Revenue Management and Sales, enforce procedures and safety, conduct quality walkthroughs, and support pre-opening where applicable.
Summary Generated by Built In
The job of Director of Rooms is executed satisfactorily when:
● The operations of all Rooms Division related departments are running smoothly:
● The operations of all Rooms Division related departments are running smoothly:
- Positive guest feed-back on all channels including one on one, social media and CSS reports
- CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above
- LQA (Leading Quality Assurance) audit results are 85% and above
- ESS (Employee Satisfaction Survey) results are 75% and above
- Kempinski Guest Experience is implemented
- Kempinski policies, procedures and their respective standards are implemented Profitability and occupancy are achieved according to budget and forecast
- At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.
The Director of Rooms fulfils their role as a Talent Development Ambassador when:
● They actively support and implement Talent Development initiatives as a part of their daily activities.
● They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.
● They support and initiate transfer, cross exposure and task force assignments for their team.
● They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.
● They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.
*A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.
● They actively support and implement Talent Development initiatives as a part of their daily activities.
● They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.
● They support and initiate transfer, cross exposure and task force assignments for their team.
● They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.
● They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.
*A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level. Mobility is what makes this person a Kempinski Talent.
Key Responsibilities
● Participate in development and preparation of hotel’s strategic plan.
● Preparation of budget and monitoring of revenues.
● Profit and loss responsibility.
● Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.
● Optimize revenue by sales-promoting activities and collaborating with Revenue Management in order to achieve the best possible Revenue Penetration Market Share in the market.
● Control the duty roster for sub-departments guaranteeing quality as well as highest personnel cost efficiency.
● Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.
● Conduct interviews with potential candidates.
● Manage all operational tasks including their delegation and follow-up.
● Re-evaluate work flows to improve and optimize organisation.
● Implement and evaluate procedures and policies.
● Ensure clear communications with all other department heads.
● Create career development plans for all employees who are either part of the Talent Pool or High Potentials.
● Regularly organize departmental meetings.
● Communicate management strategy and targets to department heads and line staff and ensure implementation.
● Ensure and communicate up-to-date procedures for all safety relevant measures with the Fire & Safety team.
● Conduct daily walk throughs to ensure quality standards and cleanliness in front and back of the house areas.
● Check the technical situation of the departments in Rooms Divisions.
● Maintain a high visibility with guests and employees.
● Responsible for maintaining 85% score during LQA inspections.
● Pre-opening tasks and responsibilities where applicable.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
● Preparation of budget and monitoring of revenues.
● Profit and loss responsibility.
● Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.
● Optimize revenue by sales-promoting activities and collaborating with Revenue Management in order to achieve the best possible Revenue Penetration Market Share in the market.
● Control the duty roster for sub-departments guaranteeing quality as well as highest personnel cost efficiency.
● Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.
● Conduct interviews with potential candidates.
● Manage all operational tasks including their delegation and follow-up.
● Re-evaluate work flows to improve and optimize organisation.
● Implement and evaluate procedures and policies.
● Ensure clear communications with all other department heads.
● Create career development plans for all employees who are either part of the Talent Pool or High Potentials.
● Regularly organize departmental meetings.
● Communicate management strategy and targets to department heads and line staff and ensure implementation.
● Ensure and communicate up-to-date procedures for all safety relevant measures with the Fire & Safety team.
● Conduct daily walk throughs to ensure quality standards and cleanliness in front and back of the house areas.
● Check the technical situation of the departments in Rooms Divisions.
● Maintain a high visibility with guests and employees.
● Responsible for maintaining 85% score during LQA inspections.
● Pre-opening tasks and responsibilities where applicable.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire
EDUCATION: Bachelor’s or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management
EXPERIENCE: To fill the position, the following is required:
EDUCATION: Bachelor’s or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management
EXPERIENCE: To fill the position, the following is required:
- At least two (2) years of experience as Rooms Division Manager or Director of Rooms
- Experience in 5* international luxury hospitality
- Extensive knowledge of various departments in international luxury hotels
LANGUAGE:
Ability to work and communicate in a multinational environment:
Ability to work and communicate in a multinational environment:
- English – excellent oral and written skills
- Additional language – beneficial
COMPETENCIES:
Competencies needed to fill the position:
Analytical thinking:
-Ability to replace the Hotel Manager or General Manager in their absence
-Ability to motivate and supervise management team and employees
-Administration skills
-Planning and organizational skills
-Verbal and written communication skills
-Presentation skills
-Customer service skills
-Budgeting experience
TECHNICAL
COMPETENCIES:
Computer literacy adapted to the field of Rooms Division:
-Very good knowledge of Microsoft Office applications
-Excellent Opera knowledge
-Ability to motivate and supervise management team and employees
-Administration skills
-Planning and organizational skills
-Verbal and written communication skills
-Presentation skills
-Customer service skills
-Budgeting experience
TECHNICAL
COMPETENCIES:
Computer literacy adapted to the field of Rooms Division:
-Very good knowledge of Microsoft Office applications
-Excellent Opera knowledge
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Eligible for a working permit in country of hire
- Bachelor's degree in Tourism/Hotel Management or similar
- At least 2 years' experience as Rooms Division Manager or Director of Rooms
- Experience in 5-star international luxury hospitality
- Extensive knowledge of various departments in international luxury hotels
- Excellent oral and written English
- Additional language(s)
- Very good knowledge of Microsoft Office applications
- Excellent Opera (PMS) knowledge
- Budgeting, administration, planning and strong communication skills
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
