Director of Rooms - theWit

About theWit Chicago, a Hilton Hotel

Located in the heart of downtown Chicago, theWit is a distinctive lifestyle hotel known for its vibrant atmosphere, modern design, and elevated guest experience. As part of Hilton’s portfolio, the property blends independent spirit with the strength, standards, and global reach of Hilton Hospitality.

Position Summary

theWit Chicago, a Hilton Hotel, is seeking an experienced and dynamic Director of Rooms to lead all aspects of Rooms Division operations, including Front Office, Housekeeping, and Guest Services. This leader is responsible for delivering exceptional guest experiences consistent with Hilton brand standards while driving operational excellence and financial performance in a high-volume, lifestyle-driven urban hotel.

This role is a key member of the Executive Committee and plays a critical part in shaping the hotel’s service culture, guest satisfaction outcomes, and overall Rooms Division strategy.

Key Responsibilities

Rooms Division Leadership

• Oversee daily operations of Front Office, Housekeeping, and Guest Services departments
• Ensure consistent execution of Hilton brand standards and theWit service culture
• Lead operational alignment across Rooms Division to ensure seamless guest arrival, stay, and departure experiences
• Coordinate closely with Food & Beverage, Sales, and Revenue Management teams to support hotel-wide goals

Guest Experience & Quality Assurance

• Drive exceptional guest satisfaction scores (GSS/NPS) and service recovery performance
• Champion a culture of hospitality excellence aligned with Hilton’s hospitality philosophy
• Monitor guest feedback channels and implement proactive service improvements
• Ensure VIP, group, and high-profile guest experiences are executed flawlessly

Financial & Operational Performance

• Develop and manage Rooms Division budgets, labor forecasting, and expense controls
• Partner with Revenue Management to optimize occupancy, ADR, and RevPAR performance
• Analyze operational trends to identify efficiencies and revenue opportunities
• Ensure compliance with Hilton accounting, audit, and operational reporting standards

Leadership & Team Development

• Lead, coach, and develop Rooms Division leaders and hourly team members
• Foster a culture of accountability, engagement, and service excellence
• Conduct performance reviews and support talent development and succession planning
• Ensure effective communication through daily and weekly operational meetings

Systems, Compliance & Brand Standards

• Maintain full compliance with Hilton operational standards, policies, and procedures
• Oversee PMS integrity and front office systems accuracy
• Conduct regular inspections to ensure housekeeping and front desk quality standards are met
• Ensure adherence to safety, security, and regulatory requirements

Qualifications

• 5–8+ years of progressive leadership experience in hotel Rooms Division operations
• Prior experience as Director of Rooms, Director of Front Office, or Executive Housekeeper in a full-service or upscale/lifestyle hotel
• Proven ability to lead large, multi-department teams in a high-volume urban property
• Strong financial acumen with experience managing budgets, forecasting, and labor costs
• Experience working with hotel PMS and operational systems

Preferred Qualifications

• Hilton or branded hospitality experience strongly preferred
• Background in lifestyle, boutique, or urban full-service hotels
• Experience driving top-tier guest satisfaction and loyalty metrics
• Strong collaboration skills across multiple hotel disciplines
• Ability to thrive in a fast-paced, guest-centric environment

Compensation and Benefits:
 

$100,000 to $108,000 per year

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:

• Medical Plans: Choice of three plans to meet your healthcare needs.
• Dental Plans: Two options for dental coverage.
• Vision Insurance: Coverage for routine eye care and eyewear.
• Paid Time Off (PTO): To support work-life balance.
• Accident/Hospital Indemnity/Critical Illness plans (new for 2026).
• 401(k) Retirement Plan: Plan for your future with employer contributions.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
• Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
• Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
• Commuter Benefits: Save on transit and parking expenses.
• Pet Insurance: Options to support your furry family members.
• Travel discounts and employee room rates worldwide
• Career growth and training opportunities 
• Access to wellness programs and employee appreciation events

Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.

E-Verify Participation:

theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.

Equal Employment Opportunity:

theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.