Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job DescriptionRixos Baghdad is seeking a visionary and decisive Director of Rooms to join our leadership team in Baghdad, Iraq. As the Director of Rooms, you will be responsible for overseeing all aspects of the rooms division, ensuring exceptional guest experiences, and driving operational excellence.
- Maintain complete knowledge of:
- All hotel features/services
- All room types, numbers, layout, décor, appointments and locations
- All room rates, special packages and promotions
- Daily house count and expected arrivals/departures
- Previous day’s pickup and anticipated business levels
- Room availability status for any given day
- Scheduled in-house group activities, locations and times
- All hotel and divisional policies and procedures
- Monthly forecast and budget items
- Develop and implement strategies to maximize room revenue and occupancy rates
- Ensure the highest standards of customer service and guest satisfaction
- Oversee the creation and management of departmental budgets
- Analyze performance metrics and implement improvements to enhance operational efficiency
- Collaborate with other department heads to ensure seamless hotel operations
- Recruit, train, and mentor staff to build a high-performing team
- Stay current with industry trends and implement innovative practices
- Ensure compliance with all relevant health, safety, and security regulations
- Represent the hotel in various industry forums and networking events
- Bachelor's degree in Hospitality Management, Business Administration, or related field; advanced degree or relevant hospitality certifications preferred
- Minimum 5-7 years of experience in hotel management, with prior experience as Director of Rooms or equivalent role
- Proven leadership skills with the ability to motivate and develop teams
- Strong financial acumen and experience in budgeting and revenue management
- Excellent problem-solving and decision-making abilities
- Outstanding communication and interpersonal skills
- Proficiency in hotel management software and systems
- In-depth knowledge of hotel operations and best practices
- Understanding of local hospitality market trends and competition in Baghdad and Iraq
- Ability to work in a fast-paced, multicultural environment
- Fluency in English; knowledge of Arabic is highly advantageous
Top Skills
What We Do
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
