The Role
Lead and manage all Rooms Division operations (Front Office, Housekeeping, Laundry, Guest Relations). Own P&L for Rooms, forecast and budget, optimize revenue, control labor costs, ensure quality and guest experience standards, run inspections, develop staff, and maintain safety and compliance.
Summary Generated by Built In
DIRECTOR OF ROOMS (EU work eligible)
The Director of Rooms is responsible for ensuring the smooth and efficient running of all operational aspects of Rooms Division-related departments (Front Office, Housekeeping, Laundry, Guest Relations, etc.) and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.
The Director of Rooms is responsible for ensuring the smooth and efficient running of all operational aspects of Rooms Division-related departments (Front Office, Housekeeping, Laundry, Guest Relations, etc.) and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.
Key Responsibilities:
- Strategic & Financial Planning: Participate in the hotel's strategic plan development. Prepare forecasts and budgets, monitor revenues and departmental costs, and hold full profit and loss responsibility for the Rooms division.
- Revenue Optimization: Coordinate with Revenue Management and Sales to maximize room occupancy, rates, and profits. Collaborate to achieve the best possible Revenue Penetration Market Share. Drive upsell and experiences.
- Cost & Labor Control: Manage duty rosters for sub-departments to guarantee top quality while maximizing productivity and controlling labor costs within budget limits.
- Team Management & Development: Conduct interviews, delegate operational tasks, and design/deliver training programs. Execute performance reviews, manage workflows, and build career development plans for the Talent Pool and High Potentials.
- Communication & Engagement: Maintain high visibility with guests and staff. Organize regular departmental meetings, communicate management strategy, and drive overall guest and colleague engagement.
- Quality Assurance & Guest Experience: Maintain a minimum 90% score during mystery customer inspections. Conduct daily walk-throughs and room inspections (including PPM checks) to ensure the highest standards of cleanliness and technical function. Drive the strategic development of the overall guest experience, actively uplifting and elevating the performance of the Concierge and Guest Service departments.
- Safety & Compliance: Collaborate with the Fire & Safety team to implement, evaluate, and communicate up-to-date procedures for all safety-relevant measures.
Desired Skills, Knowledge & Expertise:
- Successfully completed vocational training or a degree in the hospitality industry.
- Hands-on operational leadership style with a mindset of leading by example.
- Minimum of 1 year of professional experience in a comparable position within luxury hospitality with a solid and strong proven operational front office or housekeeping experience.
- Self-starting, responsible, committed way of working with a high sense of ownership.
- Open and engaging personality with an excellent eye for detail.
- Experience preparing forecasts and budgeting.
- Excellent communication skills with the ability to lead and motivate a team.
- Highest standards of quality, cleanliness, and presentation.
- Friendliness and strong intercultural competence.
- Flawless knowledge of English (both spoken and written). Knowledge of Latvian and Russian is highly beneficial.
- EU work eligibility (EU passport or an existing Latvian work visa).
Your Benefits:
- Growth: Exciting work environment with multifaceted development opportunities, career tracks, and transfer options within an expanding international hotel group.
- Onboarding & Training: 2 orientation days, mentor system, onboarding plan, wide range of internal/external training, cross-trainings, online courses, and eCornell training.
- Discounts & Perks: Kempinski employee rates across all Kempinski hotels and Global Hotel Alliance (GHA) properties, F&B and SPA discounts, and further local shop discounts via corporate benefits.
- Culture: Team events, employee parties, and Kempinski Global Engagement Activities.
- Well-being: Health & accident insurance, meals provided in our colleague restaurant, and free uniform cleaning service.
- Recognition: Fair salary, appreciation gifts (birthdays, births), and recognition for company loyalty.
About Kempinski Hotels
Founded in Berlin in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. With a rich heritage spanning over 125 years, the brand is globally renowned for its understated attentiveness, flawless personal service, and distinct European flair. Today, Kempinski operates an exclusive portfolio of over 80 five-star properties across more than 35 countries, featuring historic landmarks, award-winning urban lifestyle hotels, and elite resorts. As a member of the Global Hotel Alliance (GHA), Kempinski offers employees a window to a global hospitality network filled with international career and transfer opportunities.
About Grand Hotel Kempinski Riga
Located in the historic heart of the capital right next to the Latvian National Opera, Grand Hotel Kempinski Riga stands as Latvia's premier five-star luxury destination. Featuring 141 elegant rooms and suites, stunning private residences, the panoramic Stage22 rooftop restaurant, and the world-class Kempinski The Spa, the hotel represents the ultimate benchmark for hospitality in the Baltics. Consistently celebrated on the global stage, it has proudly earned the title of Latvia’s Leading Hotel at the prestigious World Travel Awards multiple years in a row, including 2025. By joining our team in Riga, you become part of a passionate, award-winning family dedicated to bringing extraordinary guest experiences to life.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Vocational training or a degree in hospitality
- Hands-on operational leadership and leading by example
- Minimum of 1 year in a comparable position within luxury hospitality with proven front office or housekeeping experience
- Experience preparing forecasts and budgeting and full P&L responsibility for Rooms
- Ability to manage duty rosters, control labor costs and maximize productivity
- Excellent communication skills with ability to lead and motivate a team
- High standards of quality, cleanliness, and presentation; strong attention to detail
- Self-starting, responsible, committed with a high sense of ownership
- Friendliness and strong intercultural competence
- Flawless knowledge of English (spoken and written)
- Knowledge of Latvian and Russian
- EU work eligibility (EU passport or existing Latvian work visa)
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
