The Role
Lead hotel revenue management: build forecasts and budgets, set pricing and inventory strategies, analyze market and distribution data, optimize PMS/RMS/CRS, run reporting, train and manage revenue team, and present results to executives.
Summary Generated by Built In
Maximize hotel revenue, profit and market share through development and implementation of successful inventory and pricing strategies, based on the evaluation of current and anticipated market conditions.
We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experienced and entrepreneurial talents.
Key Responsibilities
Forecasting and Budgeting:
- Actively take part of the Room’s Annual Budget and Business Plan preparation and presentation
- Produce an accurate room Revenue forecast for the upcoming 12 months. Prepare the forecast at the day / segment level for upcoming 90 days.
- Hold a strong leadership role in the monthly Forecast Meeting
Data Analysis:
- Monitor and analyse Market conditions based on all available data source for both past and future.
- Monitor, analyse and comment on performance within the Market for current, past and future. Prepare month-end Comments, including Segmentation, Country statistics, Room Type optimization, upselling, Top producing account, GDS and website performance, STR performance.
Strategy Setting and deployment:
- Pro-actively identify need period and adapt Sales & Pricing strategy accordingly, share with GSO
- Set Rate structure, Demand Calendar and Upsell strategy
- Ensure all systems (PMS, RMS, CRS, 3rd Party Sites…) are all maintained in the most optimized manner for the full booking window in terms of content and data.
- Implement and effectively manage the sales and pricing strategy, in all distribution channels including but not limited to branded website, 3rd parties and the GDS.
- Safeguard Rate integrity
- Ensure property all reservation channels are returning the appropriate availability and rate for the upcoming 365 days.
- Manage inventory and oversell strategy
- Perform Group displacement analysis taking into consideration the overall Revenue and profit optimisation.
- Control block pickup and timely wash, especially during the peak season / high demand days
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Perform account evaluation (Corporate / Wholesale) on a yearly basis
Communication, Culture and development: - Provide Executive Committee with regular Revenue Management updates.
- Lead the Weekly Revenue Meeting; clearly communicate to hotel the strategic vision and objectives on how to drive revenue and improve performance. Ensure the strategy is fully supported by all department.
- Organise regular educational and information meetings on Systems, data entry standard, RM concepts and KPIs for Reservations, E-Commerce, Sales& Marketing, G&E Sales, Front-Desk.
- Ensure good contact and cordial working relationships with Competitor hotels, keep a close eye on market developments (renovation, special campaigns, theme events etc.) Share this information with colleagues.
- Stay up to date with system development, updates and enhancement as well as industry practises.
- Attend all webinar sessions organized by Regional Offices and Corporate Offices.
- Share Best practises and relevant Market Insights with Regional or Corporate Offices.
Data Quality & Compliance:
- Ensure Kempinski Revenue Management & Reservations standards and initiatives are implemented and adhered to.
- Control Rate Report, Rate Override Report, Comp and House Rooms report and rebates on a daily basis. Spot check reservation made reports and calls.
- Ensure BI tool data is accurate
- Ensure all tasks covered in the Daily / Monthly / Yearly checklists are executed as per guidelines.
Leadership & Team Management
- Ensure there is a fully trained backup person for each of the tasks described in the checklist for Business continuity plan.
- Recruit, train and manage performance of direct reports.
- Set goals, mentor and motivate the team. Conduct regular performance evaluation.
- Assist in developing a career path for direct reports.
Other
- Perform any other duties as assigned by management.
Skills, Knowledge and Expertise
Education
Minimum of high school, Baccalaureate (Abitur), A-level exam and a Professional Certification (Bachelor, University Degree, Hotel School Diploma).
Work Experience
Work Experience
- A minimum of 2 years experience in Revenue Management, including electronic distribution
- A proven track record of increasing revenue streams or strengthening the performance of a property
- Experience with data analysis, including E-Commerce KPIs
Languages
- Ability to work and communicate in a multinational environment:
- English – excellent verbal and written skills
- Local language – excellent verbal and written skills (as applicable)
- Additional language (s) would be considered an asset
Computer Skills
- Opera PMS
- Opera Central Systems / SynXis
- Channel Manager
- RMS knowledge, preferably with IDeaS or EZRMS
- Good keyboard skills and proven working knowledge of Microsoft Office including PowerPoint
- Excel advanced skills
Additional
- Must be in possession of / be eligible for a working permit in the region of hire.
Competencies
- People Leadership
- Stakeholder Relationship Management and Communication
- Driving Results
- Commercial and Financial Acumen
- Strategic Thinking and Innovation
- Change Management
- Kempinski Brand Identification
About Kempinski
Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
Skills Required
- Minimum of high school, baccalaureate, A-level or a professional certification (Bachelor, University Degree, Hotel School Diploma)
- Minimum 2 years experience in Revenue Management including electronic distribution
- Proven track record of increasing revenue streams or strengthening property performance
- Experience with data analysis including E-Commerce KPIs
- English excellent verbal and written skills
- Local language excellent verbal and written skills (as applicable)
- Additional languages (asset)
- Opera PMS
- Opera Central Systems / SynXis
- Channel Manager
- RMS knowledge, preferably IDeaS or EZRMS
- Proven working knowledge of Microsoft Office including PowerPoint; Excel advanced skills
- Must be in possession of / be eligible for a working permit in the region of hire
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The Company
What We Do
Kempinski Hotels is a German luxury hotel management company, recognized as Europe's oldest luxury hotel group, operating upscale hotels worldwide and focusing on creating memorable guest experiences.
