Director of Revenue Management

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.

We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.  

 

The Opportunity: 

Responsible for the overall management of the Revenue Management activities of Four Seasons San Francisco to achieve budgeted goals; understanding and applying the principles of occupancy and rate to achieve maximum yield.

 

Responsibilities: 
This list is not all –inclusive and should only be used as an overview of all actual responsibility.

• Control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.
• Coordinate group inventory and allocations with the Director of Sales and Marketing, develop and implement policies and procedures pertaining to the revenue management of reservations function.
• Operate and manage a Property Management System and monitor Delphi Marketing Management System.
• Produce / Analyze Daily, weekly, monthly and annual reporting as required.
• Produce and publish a monthly analysis/report summarizing the month end reservations activity.
• Maintain clear communication with ownership group, provide reporting, budget details and meetings as required.
• Assist in the creation of the annual Marketing Plan and Annual Budget
• Establish and/or manage the following: Published, Package and Negotiated Rate Strategy Tiers, Segment Ceilings based on historical and current demand, incentive plans/program for Reservations agents and managers, Rate/Yield Strategy Worksheet, Rate/Yield Strategy within PMS, Front Desk Upsell program, Front Desk Perfect Fill Program.
• Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency
• Always display a high level of integrity and professionalism in all dealing with guests and employees.
• Participate/Conduct/Attend scheduled departmental and administrative meetings as requested, Yield, Forecast, Department, Pre-Con’s, Board of Operations, Sales and Marketing and Annual Revenue Management Conferences.
• Respond according to the crisis management plan to any resort emergency or safety situation.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Comply with Four Seasons Category One and Two Work Rules and standards of conduct as set forth in EmPact.

• NON-ESSENTIAL FUNCTIONS:
• Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
• Assist with the development of all direct sales presentation material for both travel industry and group sales.
• Coordinate Worldwide Reservation Office visits and special activities.
• Establish relationships with Reservations Managers in the city as well as in Four Seasons, as well identify potential candidates for future recruitment.
• Perform added tasks or projects as assigned by the Director of Marketing.

Minimum Qualifications:  

Education:

• College degree required

One to Three years’ experience in a Director of Revenue capacity with Four Seasons or another related organization.

 

Four Seasons offers an award-winning work environment and an excellent benefits package which includes:

• Salary $175,000-$190,000
• Generous medical, dental & vision insurance plans
• 401k Retirement plan
• 8 weeks of New Parental Leave Pay
• Fur Baby/Pet Insurance
• Inclusive and diverse employee engagement & recognition events all year-round.
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Paid holidays, vacation & sick days
• Laundered Employee Uniform

 

To learn more about Four Seasons Hotel San Francisco: http://www.fourseasons.com/sanfrancisco/.

 

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 415-633-3465.

 

We look forward to receiving your application!

 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.  To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf