Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Company
Uniphore is The Business AI Company. We enable businesses to rapidly adopt, significantly transform and immediately unlock value through AI, by providing a platform that allows business users to effortlessly harness agentic AI, tapping into enterprise knowledge that is grounded in their own proprietary data. Through our core principles of providing composable, sovereign and secure AI, we are committed to unlocking AI’s potential as a transformative force for businesses – with openness, trust, and scalability provided by an AI solution that is unmatched by any other.
Your Career
As the Director of Revenue Strategy, Analytics, & Programs, you'll be a key leader focused on driving growth and sales productivity. You will report to the Vice President of Revenue Operations and work closely with our global Sales, Finance, Marketing, CX, & Product teams to implement and execute bookings acceleration initiatives.
We are looking for a highly analytical and strategic individual. You will be responsible for maintaining operational cadence, managing forecasting, and supporting business reviews. You will use data to drive insights, measure performance, and ensure our sales teams can execute with precision.
Responsibilities
- Collaborate with Finance, Sales, Product, Marketing, & CX on the annual planning including bookings targets, sales headcount planning, and cost per dollar booked. Work cross functionally to ensure sales targets at sales region and territory level are aligned with peer functions in marketing, product, & CX.
- Create TAM, SAM, SOM models across top accounts and execute white space analysis and remaining bookings reserves across prospects and clients to drive headcount planning and sales investment decisions
- Manage quota planning and territory planning aligning our resources towards both land, expand, and renew across accounts with the best fit & intent.
- Own the WW bookings forecasting process and collaborate with peers in theater to forecast renewals & new business bookings both in quarter and next quarter.
- Collaborate with Data Engineering and Business Intelligence teams to define, build, test, and enable dashboards/metrics that instrument the business across executive leadership and cascading those metrics down to induvial reps.
- Support the CRO in dashboards & metrics for board meetings, sales kickoffs, & quarterly performance reviews. Execute ad-hoc analysis projects / analysis on topics relevant to the business.
- Lead cross functional transformational projects (Automation/AI/ML) across the sales organization that increase bookings, reduce sales costs, or improve seller time spent per week.
Experience
- 10+ years of Revenue Operations or FP&A experience working with Revenue Operations, Sales, Marketing, Finance, & Product.
- Deep experience in building and fine tuning excel models working with data lakes and salesforce
- Experience in deploying advanced planning / models tools like Adaptive or Anaplan.
- Experience working with dashboards like Tableau or PowerBI
- 5+ years working with C-Level (CRO, CXO, CMO, CPO) on GTM strategies / planning
- 5+ years of prior experience working in the Enterprise SaaS, AI/ML, or Cybersecurity industries
- Experience in Enterprise sales business selling multi-year TCV deals $1M+
- Experience with consumption-based business models
Skills & Competencies
- Very strong sills in Excel model development and data analytics
- Executive presence with ability to command attention and credibility in C-suite meetings
- Strategic thinking and planning capabilities with strong analytical and problem-solving skills
- Outstanding communication, presentation, and storytelling abilities with an ability to influence and drive change management
- Ability to thrive in fast-paced, dynamic environments with ambiguity
The position is in Palo Alto, CA.
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
