The Role
Lead and evolve a centralized Revenue Operations function across multiple entities, building forecasting models, dashboards, CRM workflows, and scalable GTM processes. Partner with Sales, Marketing, Customer Success, Finance and leadership to improve pipeline visibility, forecasting accuracy, KPI accountability, and integrate acquired companies into standardized reporting and operations.
Summary Generated by Built In
The Director of Revenue Operations will serve as a key partner to executive leadership across Sales, Marketing, Customer Success, Finance, and Operations. This individual will help drive visibility, accountability, forecasting accuracy, operational rigor, and scalable GTM processes across a multi-entity environment.
This is not a purely strategic oversight role. We are looking for someone who is AI minded and equally comfortable building reporting dashboards, refining CRM workflows, analyzing pipeline health, improving forecasting methodologies, and helping operationalize growth initiatives across multiple businesses.
The ideal candidate thrives in fast-paced, high-growth environments and enjoys building structure within complexity. Experience supporting PE-backed organizations, multi-entity businesses, SaaS, MSPs, IT services, or acquisition-heavy environments is highly preferred.
What Success Looks Like
- Establishing scalable and standardized revenue operations processes across Shield and ShieldCos
- Improving pipeline visibility, forecasting accuracy, and KPI accountability across GTM teams
- Building executive-level reporting and dashboards that drive decision-making
- Helping integrate newly acquired companies into standardized reporting and operational frameworks
- Driving alignment across Sales, Marketing, Customer Success, Finance, and leadership teams
- Identifying operational inefficiencies and implementing scalable solutions
- Supporting revenue growth initiatives through data-driven insights and process optimization
- Serving as a trusted operational partner to executive leadership
Key Responsibilities
- Own and evolve the overall Revenue Operations function across Shield and portfolio companies
- Build and maintain forecasting models, pipeline reporting, revenue analytics, and KPI dashboards
- Develop scalable GTM processes spanning lead management, pipeline progression, customer lifecycle management, and reporting
- Partner closely with Sales, Marketing, Finance, and executive leadership on operational planning and business performance analysis
- Support CRM optimization, workflow automation, territory planning, and data integrity initiatives
- Drive operational integration efforts for newly acquired businesses
- Create executive-ready reporting and business reviews for leadership stakeholders
- Analyze revenue trends, conversion metrics, and operational performance to identify growth opportunities
- Help define and standardize sales processes, reporting structures, and operational best practices across entities
- Partner with cross-functional teams to improve tooling, systems alignment, and overall GTM efficiency
Skills, Knowledge & Expertise
- 7+ years of experience in Revenue Operations, Sales Operations, GTM Strategy, Business Operations, or related operational leadership roles
- Experience supporting high-growth SaaS, MSP, IT services, technology, or PE-backed organizations strongly preferred
- Strong experience with CRM systems, reporting tools, forecasting, and revenue analytics
- Demonstrated ability to build processes and operational frameworks in evolving environments
- Strong analytical and problem-solving skills with the ability to translate data into actionable business insights
- Experience working cross-functionally with executive leadership and multiple business units
- Comfortable balancing strategic thinking with hands-on execution
- Strong communication and stakeholder management skills
- Experience supporting acquisitions, integrations, or multi-entity operations is highly preferred
Additional Details
- NYC-based candidates are strongly preferred
- As-needed in-office collaboration will be encouraged for candidates located in the NYC metro area
- Quarterly travel is expected, along with additional travel as business needs require
About
Shield Technology Partners is a national IT Services platform formed through the collaboration between Thrive Holdings and ZBS Partners. By combining Thrive Holdings’ technological expertise with ZBS Partners’ proven approach to supporting founder-led businesses, Shield Technology Partners is dedicated to accelerating growth, innovation and long-term value creation for IT services companies across the country.
Skills Required
- 7+ years of experience in Revenue Operations, Sales Operations, GTM Strategy, Business Operations, or related operational leadership roles
- Strong experience with CRM systems, reporting tools, forecasting, and revenue analytics
- Demonstrated ability to build processes and operational frameworks in evolving, multi-entity environments
- Experience building and maintaining forecasting models, pipeline reporting, and KPI dashboards
- Experience supporting acquisitions, integrations, or multi-entity operations
- Experience supporting high-growth SaaS, MSP, IT services, technology, or PE-backed organizations
- Strong analytical and problem-solving skills with ability to translate data into actionable business insights
- Strong communication and stakeholder management skills; experience partnering with executive leadership and cross-functional teams
- AI-minded with comfort refining CRM workflows, building dashboards, and operationalizing growth initiatives
- Quarterly travel expected and as-needed additional travel
- NYC-based candidates strongly preferred; as-needed in-office collaboration encouraged for NYC metro candidates
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The Company
What We Do
Shield Technology Partners is building a world-class network of high-performing IT service businesses across the country. We are dedicated to empowering local leaders by combining their unique cultures and brands with the strength of advanced technology and national-scale resources. Our mission is simple: amplify what you’ve already built, while preserving the autonomy and relationships that make your business thrive. Through a transparent, collaborative growth model, Shield Technology Partners offers a path for MSPs to scale without losing their identity. By integrating cutting-edge technology and shared expertise, we create unmatched opportunities for your team while delivering the best of local service and innovation to clients. Together, we’re paving the way for a bold future in IT services.
