Director of Revenue Operations (d/f/m)
(Munich or Dublin preferred | Hybrid - 2+ days/week in office)
The Opportunity
Join Personio's Revenue Operations team at a defining moment in our growth journey.
We're hiring a Director of Revenue Operations to partner with our VP of Customer Growth and lead the strategic evolution of our post-sales motion - including Account Management, Customer Success, and Product Specialists.
This is a high-impact, global role focused on retention, expansion, and operational excellence. You'll shape how Personio delivers value to customers after the deal is signed - designing processes, driving strategic planning, and leading a team to help us scale post-sales operations as we work toward IPO readiness.
You'll also be a core thought partner to senior leadership, with a seat at the table and influence across Sales, Finance, Product, and beyond.
What You'll Do
- Own the post-sales revenue strategy - focusing on renewals, upsell, and customer retention
- Partner with Customer Growth leadership to drive GTM planning, forecasting, and performance
- Lead strategic initiatives (e.g. renewal optimisation, expansion playbooks, health scoring)
- Build and scale operating models to support long-term growth in the existing customer base
- Use data to drive insight - monitoring KPIs and surfacing risks and opportunities
- Align teams across RevOps, Finance, Systems, Product, and Marketing to ensure a seamless customer lifecycle
- Own tooling and dashboards in partnership with Central Ops & Data
- Lead and develop a small team of RevOps professionals, including experienced analysts
- Act as a trusted advisor to execs - shaping post-sales direction with credibility and insight
What You'll Need to Succeed
- 10+ years total experience, including leadership roles in Revenue/Sales/CS Ops or Strategic Ops
- Experience in B2B SaaS environments - ideally supporting post-sales teams
- Strong strategic and analytical capabilities, with experience forecasting subscription revenue
- Proven stakeholder management skills - including at VP/C-level
- A background in management consulting or corporate strategy is a strong plus
- Experience managing and growing teams
- Ability to lead through influence across matrixed orgs
- Comfort operating in fast-paced, high-growth, and often ambiguous environments
Why Personio?
- Lead a global remit with a true seat at the table
- Drive strategy and execution as we scale toward IPO
- Influence how 15,000+ customers experience Personio post-sale
- Join one of Europe's fastest-growing software companies
- Competitive salary, equity, and a full suite of benefits
- Hybrid working model - 2+ anchor days in the office (Munich or Dublin preferred)
Watch: SummerSession 24 at Personio - https://www.youtube.com/watch?v=JujKHF_ex9A
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What We Do
We believe small and medium-sized organizations are the backbone of global economies, and their most valuable asset is the people they employ. But many of their HR teams are held back by complicated, time-consuming processes and admin. We’re changing that with our all-in-one HR solution that transforms the way millions of people experience work every day. At the core of our people-focused product are the individuals who craft it: We proudly identify as Personios. As we build on our success as Europe’s leading HR platform for SMEs, we are looking for the brightest minds to bring their own innovative ideas to the table. When you join our team of 1800+ across Europe and the US, you’ll have an impact from day one – for our 15,000 customers and the 1.5 million employees we serve.
Why Work With Us
Personio is one of the most valuable tech startups in Europe, but we're just getting started with revolutionizing HR for the 1.7 million small and medium-sized organizations still stuck in the spreadsheet era. Now we need your experience scaling tech companies to take us to the next level.
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