Director of Revenue Operations

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

Phil is seeking a strategic and detail-oriented Director of Revenue Operations to lead the contracts to cash revenue cycle function within our accounting team. In this key leadership role, you will oversee all aspects of accounts receivable operations, including billing, collections, and revenue recognition processes. Reporting to the Controller, you will play a critical role in optimizing cash flow, minimizing bad debt exposure, and ensuring compliance with accounting principles and regulatory requirements.

Responsibilities:

• Accounts receivable management: Oversee the accounts receivable function, including

billing operations, invoicing processes, and collections activities, to ensure timely and

accurate recording of revenue and receivables.

• Billing and invoicing: Develop and implement billing and invoicing procedures to ensure

accurate and timely billing of customers according to contractual requirements, including

the preparation of invoices, credit memos, and statements, and the resolution of billing

discrepancies.

• Collections and cash flow optimization: Manage collections efforts to minimize

delinquencies and improve cash flow, including monitoring aging reports, following up on

past due accounts, and implementing collection strategies to accelerate cash receipts.

• Revenue recognition: Ensure compliance with revenue recognition policies and

accounting standards, including the timely and accurate recognition of revenue, the

reconciliation of deferred revenue accounts, and the preparation of revenue-related

disclosures.

• Team development and mentorship: Mentor, coach, and develop accounts receivable

and revenue accounting team members, providing guidance, support, and professional

development opportunities to foster a high-performance culture and promote individual

growth.

• Process improvement initiatives: Identify opportunities to streamline accounts receivable

processes, enhance efficiency, and improve cash flow management, and lead process

improvement initiatives to optimize departmental performance.

• Customer relations and dispute resolution: Serve as the primary point of contact for

customer inquiries and disputes related to billing and collections, working closely with

internal stakeholders and customers to resolve issues and maintain positive

relationships.

• Reporting and analysis: Develop and maintain reporting and analytics capabilities to

track key accounts receivable metrics, measure performance, and provide actionable

insights to inform decision-making and drive continuous improvement.

Qualifications:

• Bachelor's degree in Accounting, Finance, or a related field; CPA or advanced degree preferred.

• 7-10 years of progressive experience in revenue operations, revenue accounting or related roles, with a proven track record of success in optimizing cash flow, minimizing bad debt exposure, and ensuring compliance with accounting standards.

• Strong understanding of accounts receivable processes, billing procedures, and US GAAP revenue recognition principles (ASC 606), with startup company experience in healthcare or SaaS industries preferred.

• Demonstrated leadership experience, with the ability to lead and develop a high- performing accounts receivable team and drive cross-functional collaboration and alignment.

• Strategic thinker with excellent analytical skills and the ability to interpret data, identify trends, and develop actionable insights to drive revenue optimization and business performance.

• Effective communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.

• Experience with accounting software (e.g., Microsoft Business Central, NetSuite) and. proficiency in Microsoft Excel.

• Proven ability to thrive in a fast-paced, dynamic environment, with a results-oriented mindset and a commitment to driving continuous improvement and innovation.

Benefits

Ground floor opportunity with one of the fastest-growing startups in health-tech

Fully remote working environment

Competitive compensation (commensurate with experience)

Full benefits (medical, dental, vision).

401(k) contribution opportunity.

Phil Inc. is an equal-opportunity employer.