Director, Revenue Operations

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Director of Revenue Operations is a highly strategic and data-driven leadership role that works collaboratively across sales, customer success, and marketing to ensure go-to-market success. The Director of Revenue Operations plays a critical role in driving predictable revenue growth, ensuring operational excellence, and aligning cross-functional teams around shared metrics and processes. The ideal candidate has extensive SaaS experience, thrives in fast-paced environments, and combines analytical rigor with strong leadership skills.

WHAT YOU’LL BE DOING: 

• Leading a team of 5 Revenue Operations Analysts.
• Developing and maintaining dashboards, KPIs, and reporting to deliver actionable insights that improve forecasting accuracy, territory planning, and resource allocation.
• Developing, documenting, and executing the revenue operations roadmap, ensuring scalable processes that support revenue growth.
• Partnering with Revenue Technology team to deliver value from technology investments, working to ensure data integrity, automate key processes, and increase productivity.
• Partnering with Enablement to ensure effective sales strategies, technology adoption, and best practices.
• Standardizing lead management, pipeline management, and account handoffs across GTM teams to identify gaps, risks, and opportunities.
• Leading annual planning for revenue targets, quotas, and territories.
• Other duties as assigned.

YOU’VE GOT WHAT IT TAKES IF YOU HAVE: 

• 10+ years of progressive revenue operations experience in SaaS, including at minimum 5 years in management roles
• Bachelor's Degree 
• Adaptability - ability to adjust, change, or modify their approach, mindset, or behavior in response to new circumstances, challenges, or changing environments
• Collaboration - ability to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment.
• Communication - skills and abilities necessary to effectively convey and exchange information, ideas, and feelings between individuals or groups using various verbal and non-verbal methods to deliver messages clearly, accurately, and appropriately, while also actively listening and understanding the messages received
• Creativity - ability to generate original and innovative ideas, solutions, or approaches to problem-solving, including the capacity to think divergently, break away from conventional thinking patterns, and produce unique and valuable outcomes.
• Initiative - ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed.
• Problem Solving - ability to define and clarify problems, gather relevant information, and analyze the root causes or underlying factors contributing to the problem ultimately resolving complex or challenging situations or issues.

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportuniites to work with their managers regularly for professional development opportunities.  This role requires that you live in the state of North Carolina, within a commutable distance to our office.  You would be expected to work in our Morrisville, NC Headquarters approximately 40 days/quarter. 

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process.  If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions. 

All your information will be kept confidential according to EEO guidelines.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address. 

Further information on data protection and your rights can be found here.
 

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