Skedda is a leading global workplace management platform, serving over 8,000 customers including Toyota, Siemens, Mercedes-Benz, MIT, and Harvard University. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with Slack, Microsoft 365, and Google Workspace. Each year, Skedda wins awards from G2, Capterra, GetApp, and SoftwareAdvice.
Role OverviewWe’re seeking an experienced, technically strong operations leader to lead our Revenue Operations function and drive AI-enabled operational transformation across the company.
This role will own the systems, data, analytics, processes, and internal technology that help our business scale efficiently. You’ll serve as the connection between our GTM teams, Product, Finance, and Leadership, ensuring that our operating model is supported by clean systems, reliable data, thoughtful automation, and actionable insights.
This is a leadership role, and it’s also a builder role. In addition to leading the Revenue Operations team, you’ll identify, design, and operationalize AI-enabled improvements across the business. We’re looking for someone who is genuinely excited by what’s now possible with tools like Claude, ChatGPT, Codex, agents, automation workflows, and internal tooling - and who can move beyond experimentation to practical, measurable business impact.
This role reports directly to our Chief Operating Officer.
What You’ll OwnBusiness Operations Leadership- Lead and develop the Business Operations team, including team planning, prioritization, coaching, performance management, and execution.
- Set the operating rhythm for BizOps, ensuring the team is focused on the highest-impact work across systems, analytics, revenue operations, internal tooling, and cross-functional initiatives.
- Partner closely with Sales, Marketing, Customer Success, Product, Finance, and Leadership to identify operational gaps and build scalable solutions.
- Ensure proper prioritization of cross-functional projects by balancing departmental needs with broader company strategy.
- Build a high-trust, high-output team culture with strong documentation, clear ownership, and a bias toward practical execution.
- Own the roadmap for AI-enabled operational transformation across the business, while translating high-level AI opportunities into practical, measurable business outcomes.
- Identify opportunities to use AI, automation, agents, and internal tools to improve workflows across go-to-market, customer operations, finance, product operations, and internal reporting.
- Partner with stakeholders to redesign workflows, not just layer AI tools on top of existing processes.
- Evaluate, pilot, and operationalize AI tools and agentic workflows that improve speed, quality, consistency, and scalability.
- Lead revenue operations initiatives across Sales, Marketing, and Customer Success.
- Improve the systems and processes that support lead generation, pipeline management, attribution, customer lifecycle operations, forecasting, reporting, and revenue planning.
- Own and evolve the internal systems architecture, including the implementation, integration, and ongoing improvement of core business applications.
- Partner with GTM leaders to improve funnel visibility, process efficiency, handoffs, data quality, reporting, and operational execution.
- Lead vendor evaluation, selection, implementation, and relationship management for business systems and AI-enabled tools.
- Ensure the company’s systems and processes are scalable, well-documented, and aligned to business priorities.
- Develop and maintain analytics and communication frameworks that support thoughtful decision-making across departments.
- Ensure consistent, reliable, and actionable business reporting for Leadership and the Board.
- Build and maintain data governance standards across the organization.
- Identify data gaps, root causes, and process issues, then implement scalable solutions.
- Translate complex data stories into clear insights that executives and functional leaders can act on.
- 6-10+ years of relevant experience in business operations, revenue operations, GTM systems, GTM engineering, business systems, analytics, strategy & operations, or a related field.
- 2+ years of people management experience
- Experience working in a growing B2B SaaS company, ideally between $10M and $50M ARR.
- Highly technical; comfortable working deeply with systems, data, automation, and AI tools
- Strong understanding of revenue operations, including sales, marketing, customer success, pipeline management, forecasting, and reporting processes.
- Deep experience with modern SaaS business systems such as HubSpot, Salesforce, Intercom, Gong, Claap, Common Room, ZoomInfo, or similar tools.
- Strong analytical skills, including experience with business intelligence, data modeling, metrics design, and executive reporting.
- Curious, scrappy, and forward-thinking; energized by new tools, better systems, practical AI adoption, and clever solutions that help teams move faster with limited resources.
- Track record of successfully implementing, integrating, or optimizing business systems at scale.
- Proactive in identifying process inefficiencies quickly and turning ambiguous problems into clear operating plans.
- Demonstrated experience using AI, automation, or internal tooling to improve business operations; you can show real examples of workflows, agents, automations, or internal tools you or your team have built.
- Strong project management skills with the ability to lead complex cross-functional initiatives.
- Comfortable operating at both strategic and tactical levels - equally willing to shape the architecture and get in the weeds to build, test, and improve it.
- Excellent executive communication and stakeholder management skills.
Benefits
- Competitive salary, benefits package, and paid time off
- Creative and collaborative work environment
- Direct exposure to the leadership team across departments
- Be empowered to leave a significant mark on the company and the customers
About Us
We’re an international team from 20+ countries with a growing presence in Boston. We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly.
At Skedda, we take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:
- We are a community
- Quality is at our core
- Take ownership
- Create momentum every day
- Tackle hard problems
- Be curious
We’re growing fast with a lot of new opportunities ahead! To learn more, please visit https://www.skedda.com/careers and https://www.allbooked.com/about.
Skills Required
- 6-10+ years relevant experience in business operations, revenue operations, GTM systems, analytics, or related field
- 2+ years of people management experience
- Experience working in a growing B2B SaaS company, ideally between $10M and $50M ARR
- Highly technical; comfortable working deeply with systems, data, automation, and AI tools
- Strong understanding of revenue operations including pipeline management, forecasting, attribution, and reporting
- Deep experience with modern SaaS business systems such as HubSpot, Salesforce, Intercom, Gong, Claap, Common Room, ZoomInfo, or similar tools
- Strong analytical skills including business intelligence, data modeling, metrics design, and executive reporting
- Track record of implementing, integrating, or optimizing business systems at scale
- Demonstrated experience using AI, automation, agents, or internal tooling to improve business operations with real examples
- Strong project management skills and ability to lead complex cross-functional initiatives
- Excellent executive communication and stakeholder management skills
Skedda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Skedda and has not been reviewed or approved by Skedda.
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Healthcare Strength — Health coverage spans medical, dental, vision, life, and disability with FSA support, and some descriptions call the health benefits “fantastic.” In a few places coverage is characterized as free, indicating strong employer contribution to core healthcare costs.
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Leave & Time Off Breadth — PTO and paid holidays are described as generous across publicly listed packages, supporting meaningful time away from work. The combination of generous PTO and flexible/hybrid work norms helps make time off practically usable.
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Fair & Transparent Compensation — Compensation is described as fair and timely, and several postings provide clear salary bands by role and geography. Structured base/variable mixes and posted ranges help candidates benchmark expectations.
Skedda Insights
What We Do
Our passion is to tackle real-world hybrid work challenges globally. We are building the easiest, user-friendly, customizable space-booking system available. Skedda is a leading hybrid workplace experience platform, serving over 12,000 customers and nearly two million users, including Siemens, Mercedes-Benz, Harvard University, and Krispy Kreme. We are a key player in defining the future of work, helping businesses design meaningful, seamless, fully-integrated employee experiences in the hybrid workplace. Today, the product includes functionality such as floor plan visualizations, desk and meeting room booking, utilization reports and analytics, as well as integrations with key workplace tools like Microsoft365 and Google Workspace. Skedda is the winner of multiple G2 awards, including 2022 ‘Easiest to Use’ and ‘Most Likely to Recommend,’ and landed a spot on G2’s Top 50 Office Products of 2023.
Why Work With Us
In 2013, Skedda was crafted with a singular focus: to create the most intuitive space-booking solution on the market. A product that would cater to a wide range of user types and that was completely customer focused. Every decision we make is driven by our goal to make the product more valuable for our customers.
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