Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:We are currently seeking a Director of Revenue Operations, Enterprise to join our Revenue Operations team preferably in Toronto, Calgary, Vancouver, or remotely across the U.S. or Canada (excluding Québec).
What your team does:
Revenue Operations has one job—to drive growth by accelerating our revenue-generating teams. We directly support Sales, Marketing, and Customer Success by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.
About the Role
Clio is at an inflection point. With the strategic acquisitions of ShareDo and vLex, we are significantly expanding our enterprise footprint and investing in the dedicated operational leadership to match that ambition. The Director of Enterprise Revenue Operations will be the single operational owner responsible for scaling and maturing our Enterprise GTM motion end-to-end — from Sales Operations through to Customer Success operations — ensuring our Enterprise business runs with the speed, precision, and sophistication that our customers and growth targets demand.
This is a builder role. You will stand up the operational infrastructure, processes, and team that power Clio's enterprise segment. Reporting to the VP, Revenue Operations and partnering directly with the SVP of Enterprise, you will work in close collaboration with Clio's RevOps functional leaders to ensure enterprise execution is tightly integrated with the broader GTM engine.
What you'll work on:
Enterprise GTM Operations
- Build and lead the Enterprise Revenue Operations team, covering Sales, CS Operations and Analytics.
- Partner with the SVP of Enterprise to design and execute GTM strategies that enable the enterprise segment to scale
- Establish enterprise sales processes, operating cadences, and Rules of Engagement, and work with enablement to operationalize programs that equip GTM teams to execute across the full customer lifecycle
- Own enterprise post-sales operations, ensuring onboarding, adoption, renewal, expansion and professional services processes are built for enterprise complexity and scale
- Ensure enterprise tooling integrates into Clio's core tech stack, partnering with the Director of GTM Applications and SMB Revenue Operations leadership team
Enterprise Product and GTM Alignment
- Partner with Product, Product Marketing and Enterprise leadership to operationalize GTM strategies across Clio’s suite including Vincent and Clio Operate
- Ensure pricing, packaging and sales motions support enterprise buyers adopting multiple products across the customer lifecycle
- Develop operational frameworks that support cross-sell and expansion within complex enterprise environments
Forecasting, Planning & Performance
- Own pipeline and ARR forecasting across the enterprise segment, establishing the methodology and cadences that give leadership visibility into risk and upside
- Lead territory design, segmentation, quota allocation, and capacity planning, translating growth targets into actionable coverage models
- Own incentive compensation design in partnership with the Director of Compensation for the enterprise GTM organization, partnering with Finance and HR to ensure plans drive the right behaviors
- Lead QBRs, MBRs and executive reporting, translating performance data into clear insights and recommendations for senior leadership
GTM Data & Insights
- Define how GTM metrics are measured, distributed, and actioned across the enterprise segment; covering pipeline health, conversion, retention, expansion, and efficiency
- Partner with Data & Finance to maintain clean, consistent GTM data infrastructure and support board-level reporting
- Own analytics and build the analytics muscle for Enterprise
What you bring:
- Bachelor's degree; MBA preferred
- 7+ years as a Senior Manager of RevOps or 3+ years as a Director of RevOps in a B2B SaaS environment
- Experience building or scaling Enterprise GTM operations, ideally in a company moving upmarket
- Management experience required — 3+ direct reports
- Strong analytical skills with the ability to translate complex data into clear recommendations for senior leadership
- Comfortable in a matrix environment — influencing without direct authority across multiple functional teams
- Roll-up-your-sleeves mentality — this is a builder role, not a manager-only role
- Proficiency with core GTM tools including Salesforce, SalesLoft, Gong, CPQ platforms, and familiarity with Professional Services Automation (PSA) and Customer Success platforms
- Ability to travel to or within Canada one week per quarter
This role is a backfill for an existing position.
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through official @clio.com email addresses.
Skills Required
- Bachelor's degree
- MBA
- 7+ years as a Senior Manager of Revenue Operations or 3+ years as a Director of Revenue Operations in a B2B SaaS environment
- Experience building or scaling enterprise go-to-market operations, ideally in a company moving upmarket
- Management experience with at least 3 direct reports
- Strong analytical skills and ability to translate complex data into recommendations for senior leadership
- Ability to influence without direct authority in a matrix environment
- Proficiency with Salesforce, SalesLoft, Gong, CPQ platforms, Professional Services Automation, and Customer Success platforms
- Ability to travel to or within Canada one week per quarter
Clio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clio and has not been reviewed or approved by Clio.
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Fair & Transparent Compensation — Public salary bands on job postings and a regional pay‑transparency report signal clear ranges and equity review practices. Pay‑range transparency is described as global, with internal ranges shared company‑wide.
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Healthcare Strength — Health, dental, and vision coverage are emphasized, with U.S. healthcare called out as strong and Canada‑based employees receiving a dedicated counseling benefit. Wellness programming and an Employee and Family Assistance Program complement core medical coverage.
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Leave & Time Off Breadth — Flexible paid time off with a stated four‑week minimum and paid volunteering time are part of the standard package. Parental leave is offered for birthing and non‑birthing parents.
Clio Insights
What We Do
Clio is the undisputed leader in cloud-based legal technology offering practice management, CRM and client intake software. Clio enables lawyers to be more client-centered and has earned the most 5 star reviews, the approval of over 65 bar associations and law societies around the world, and a global customers base of 150,000. Clio enables law firms to deliver better client experiences through cloud-based practice management, CRM and client intake software. Clio was the first to bring cloud-based legal practice management software to market, and has been leading the industry since 2008 with the first client-centered suite of cloud-based law firm solutions, the Legal Trends Report, and the Clio Cloud Conference, which is now the most widely attended legal tech conference in the industry. Clio is more than software. Clio is the only provider truly invested in the success of you and your clients. Clio’s team of client and firm success specialists combine their expertise on the Legal Trends Report, with their knowledge of Clio’s leading cloud-based legal practice management, CRM and client intake software to help lawyers run results-driven law firms using real time insights. Founded in Vancouver, Canada, Clio employs over 500 staff across five global offices and has been named one of Canada’s Best Managed Companies, a Deloitte Fast 50 company, and one of Canada’s Most Admired Corporate Cultures.
