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Lead Financial Excellence. Drive Meaningful Impact.Big Bend Health is seeking a dynamic and experienced Director of Revenue Cycle to lead our revenue cycle operations and help ensure the financial strength that supports exceptional patient care. If you are a strategic healthcare finance leader who thrives on improving processes, maximizing reimbursement, mentoring teams, and driving operational excellence, we invite you to join our mission-driven organization.
Why Join Big Bend Health?At Big Bend Health, our work is about more than numbers—it's about supporting compassionate care for patients and families. We are guided by our core values of:
❤️ Compassion – Act with kindness
🤝 Respect – Honor every individual's dignity and contributions
⭐ Excellence – Strive to exceed expectations
🔒 Integrity – Be trustworthy, transparent, and truthful
✅ Accountability – Take ownership and deliver results
Reporting directly to the Chief Financial Officer, the Director of Revenue Cycle provides leadership and oversight for all revenue cycle operations, including billing, collections, denials management, appeals, reimbursement optimization, and revenue cycle performance improvement. This role plays a critical part in ensuring the organization's financial health while fostering collaboration across Admissions, Referral Services, Finance, and Executive Leadership.
What You'll Do- Lead and develop a high-performing Medical Billing team.
- Monitor key revenue cycle metrics, accounts receivable performance, billing turnaround times, denials, collections, and reimbursement outcomes.
- Oversee claims processing, denial management, appeals, and payer relations.
- Analyze revenue cycle trends and implement process improvements that enhance efficiency and financial results.
- Collaborate with Executive Leadership on strategic initiatives and revenue optimization efforts.
- Review and approve analyses and supporting documentation for the Annual Medicare Cost Report.
- Drive accountability, employee development, and continuous improvement across the department.
- Identify training opportunities and build staff capabilities through coaching and mentorship.
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Required✔Bachelor's degree in Finance, Accounting, Business Analytics, or related field (relevant experience may substitute for education).✔ 3–5 years of healthcare financial management or healthcare billing experience.✔ Strong knowledge of healthcare reimbursement, billing practices, and insurance providers.
✔ Proven leadership and team management experience.
✔ Excellent communication, organizational, customer service, and problem-solving skills.
✔ Proficiency with Microsoft Office and medical office software systems. [Director o...cle 7.1.26 | Word]Preferred Experience
- Hospice, palliative care, or supportive care revenue cycle operations.
- Revenue cycle performance improvement initiatives.
- Medicare reimbursement and cost reporting.
You are a strategic thinker with a passion for operational excellence. You enjoy turning data into action, building strong teams, improving financial performance, and creating solutions that make a lasting impact. Most importantly, you're committed to supporting an organization whose mission centers on compassionate care and service.
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Big Bend Health is an Equal Opportunity Employer.
Skills Required
- Bachelor's degree in Finance, Accounting, Business Analytics, or related field (relevant experience may substitute for education).
- 3-5 years of healthcare financial management or healthcare billing experience.
- Strong knowledge of healthcare reimbursement, billing practices, and insurance providers.
- Proven leadership and team management experience.
- Excellent communication, organizational, customer service, and problem-solving skills.
- Proficiency with Microsoft Office and medical office software systems.
- Experience with hospice, palliative care, or supportive care revenue cycle operations.
- Experience leading revenue cycle performance improvement initiatives.
- Knowledge of Medicare reimbursement and cost reporting.
What We Do
Big Bend Hospice is a non-profit organization established in 1983 that provides comprehensive end-of-life, hospice, and palliative care services to patients and families across the Big Bend region of Florida. They focus on compassionate, patient-centered care, offering support through medical teams, social workers, spiritual counselors, and bereavement services to ensure comfort and dignity during serious illness.
