Director Research Training

Job Description

• Build and maintain the Research Training Strategy aligned to business objectives, OKRs, and the competencies required at each career stage.
• Establish governance for curriculum standards, instructor guides, learner materials, and train‑the‑trainer readiness.
• Maintain a multi‑month training calendar and capacity plan for Richmond training rooms.
• Partner with Corporate Training to ensure job profiles and learning paths are accurate and to coordinate enterprise compliance assignments (avoid duplication).

• Own Week 1 Foundations (CRE basics, product walk‑throughs, assessments) and Weeks 2–3 role‑specific classroom (Market/Tenant), including the 80% assessment threshold before Nest.
• Lead the Nest program: coach assignment, SBS/reverse‑SBS schedule, desk setup, portfolio assignments, audit certification for coaches, daily summaries, and back‑to‑floor readiness.
• Standardize assessment rubrics (accuracy audits, production KPIs, value‑add metrics, call flow), and enforce minimum performance gates to advance.
• Ensuring international adaptations reflect local workflows, language, and product variants.

• Design and deliver ongoing skill sustainment (3–6 months post‑onboarding) and advanced tracks (e.g., hierarchy curation, construction pipeline, news case writing, lease comps research).
• Issue digital badges for role certifications (SOAR roles, Nest Coaches, Orientation Leads) and maintain transcripts in Workday.
• Support cohort learning (audits, calibrations, case communication reviews) in partnership with Research Ops.

• Embed Prosci/ADKAR and CLARC people‑manager responsibilities across training tool and workflow changes; prepare directors/managers to communicate, coach, and mitigate resistance.
• Coordinate release‑aligned content (feature overviews, job aides, UAT coordination with BAs) and train‑the‑trainer sessions ahead of deployments.

• Build dashboards and reporting that quantify training impact (assessment of pass rates, audit outcomes).
• Review diagnostics with Research Ops to identify training gaps (e.g., single‑location hierarchy clean‑up, tenant rep capture, space‑use alignment) and prioritize curricula updates.

• Recruit, onboard, and develop Training Managers, Implementation Specialists, Nest Trainers, and program leads; conduct regular 1:1s, feedback, and performance coaching.
• Collaborate with Research Directors/Senior Managers to align huddle topics, market meeting expectations, and cross‑team SBS (Market ↔ Tenant).
• Partner with Corporate Training/L&D, Product, IT, and HR Services to ensure tools, compliance modules, and learning sites are current and accessible.

• Curate and maintain learning content in Workday Learning, Confluence/Wiki (Manager Toolkit, Research processes), and Cynergy/Knowledge Center.
• Ensure training coverage for primary platforms (Web Enterprise, PRT, Classic Enterprise Stack) and external resources (LinkedIn Learning prerequisites, power broker/impact awards context).

• Coordinate with HR/Legal to incorporate relevant guidance into training (e.g., recruiting/legal training boundaries, data handling).
• Uphold CoStar training standards: in‑person degree requirements, classroom etiquette, documentation integrity, and consistent assessment scoring.

• Bachelor’s degree (in‑person, accredited institution) or equivalent; advanced degree a plus.
• 7+ years of experience in learning & development, or adjacent functional leadership; 4+ years leading training teams or large training programs.
• Demonstrated success building end‑to‑end curricula (onboarding → nest → continuing ed) and improving operational KPIs (accuracy, timeliness, client satisfaction).
• Proven change‑management experience and manager enablement.
• Excellent communication skills: ability to coach at all levels and collaborate across Product, IT, Ops, and HR.
• Internal Applicant: Strong mastery of CoStar Research workflows and tools (Web Enterprise, PRT, Classic Stack) and Workday learning administration.

• Experience designing role certifications and issuing digital badges; familiarity with UAT and release‑aligned training.
• Background in Commercial Real Estate.
• Track record of international training support (Canada/UK/Spain) and localization.
• Data fluency building training diagnostics and dashboards.

• Functional/Technical Mastery: Advanced understanding of research tools/workflows and L&D methodologies; integrates emerging technologies to enhance training effectiveness.
• Strategic Thinking: Connects day‑to‑day training operations to business goals; prioritizes training investments against OKRs.
• Operational Excellence: Designs scalable programs, sets measurable gates, and enforces standards (assessments, audits, certifications).
• People Leadership: Develops trainers and coaches; builds a culture of feedback, peer audits, and continuous improvement.
• Change Leadership: Plans for and communicates change, equip managers to coach through transitions, and measures adoption.

• New‑Hire Readiness: ≥ 90% pass rate on Week‑2/3 assessments; ≥ 95% completion of Nest audits/certifications.
• Quality Outcomes: ≥ 10–15% improvement in audit accuracy
• Content Currency: 100% of major product changes accompanied by release‑aligned training and updated job aides before deployment.

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Extensive initial and ongoing training, emphasizing commercial real estate principles, internal software applications, and management skills
• Annual Bonus based on goals and targets
• 401k plan with company match and employee stock purchase plan
• Life, legal, and supplementary insurance
• Registered Retirement Savings Plan
• Paid time off
• Tuition reimbursement
• On-site fitness facility

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing