Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Research and Insights
Overview
The Director, Research and Insights is a senior research leader responsible for developing a deep, evidence-based understanding of innovation across payments, banking, fintech and adjacent industries. This role focuses on identifying structural shifts, emerging market trends, and technology-driven change, and ensuring the organisation has a rigorous, forward-looking view of how the financial services landscape is evolving.
Role
The role leads research on key trends shaping the global payments and financial services ecosystem, including market analysis, and trend forecasting. The Director will analyse developments across technology, regulation, consumer behaviour, and competitive dynamics, synthesising findings into clear insights and perspectives for published research and senior leaders. The role requires strong analytical judgement, the ability to work with complex and ambiguous data, and confidence forming defensible points of view on where markets are heading.
All About You / Experience
- You bring deep expertise in payments, fintech, banking, and adjacent industries, with a strong track record in research, analysis, or strategy roles.
- You are highly analytical, comfortable working with qualitative and quantitative data, and skilled at identifying meaningful patterns and signals amid market noise.
- You have experience researching emerging technologies and business models, assessing their implications, and developing informed perspectives on future trends.
- You are intellectually curious, methodical, and credible with senior stakeholders, with the ability to translate rigorous analysis into clear, well-reasoned insights.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
What the Team is Saying
Mastercard Compensation & Benefits Highlights
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Retirement Support — Company information highlights a 10% retirement match on U.S. roles, positioned as best‑in‑class and well above typical large‑employer benchmarks. This level of employer contribution materially strengthens long‑term savings.
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Leave & Time Off Breadth — U.S. postings list 25 vacation days, 5 personal days, 10 company holidays, 80 hours of paid sick/safe time, and up to 20 days of bereavement. A minimum of 16 weeks paid new‑parent leave (including adoption and foster) further expands paid time away.
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Parental & Family Support — Benefits include a minimum of 16 weeks paid new‑parent leave and family‑building support such as fertility, adoption, and surrogacy where legally available. Dependent scholarships, counseling, and protection benefits contribute additional family support.
Mastercard Insights
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What We Do
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Why Work With Us
We live the Mastercard Way: creating value in the communities we touch, growing together through the opportunities we see, and moving fast to innovate and scale. Our collaborative culture and our passionate people are the key to what we do, driving meaningful change as one team and connecting everyone to priceless possibilities.
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