The Role
Leads global renewals and retention strategy across eight B2B software brands. Manages renewal teams and brand managers, owns forecasting, pipeline health, retention analysis, Salesforce reporting, and risk mitigation. Partners with Sales, Customer Success, Finance, Product, Support, and Legal to drive on-time renewals, favorable terms, expansion, and improved retention. Builds scalable playbooks, operating cadences, dashboards, and performance accountability while presenting insights to executive leadership.
Summary Generated by Built In
Idera, Inc. delivers B2B software tools that technical users trust most. Our portfolio spans database administration, application development, DevOps, and data management. Idera continues to grow rapidly through both organic expansion and acquisitions, and we are seeking a strategic, results-driven Director of Renewals to lead and scale our global renewals organization across multiple brands.
Role Summary
The Director of Renewals owns the global renewals and retention strategy across 8 Idera brands, leading brand managers and renewal representatives to consistently exceed renewal, retention, and expansion targets. This role is highly visible and partners closely with executive leadership, Sales, Finance, Product, Legal, and Customer Success.
You will be accountable for forecasting accuracy, renewal execution, retention analysis, and
proactive risk mitigation while motivating and developing high-performing teams. This role
requires strong executive presence, advanced data fluency, and hands-on operational
leadership including comfort working directly in Excel and Salesforce.
Key Responsibilities
Leadership & Strategy
● Own and execute the global renewals and retention strategy across 8 Idera brands
● Lead, mentor, and motivate brand managers and renewal reps to meet and exceed business goals
● Establish clear performance expectations, KPIs, and accountability across teams
● Proactively identify organizational, process, and data blind spots before they impact results
● Serve as senior escalation point for high-risk, high-value, or complex renewal situations Forecasting, Data and
Analytics
● Deliver accurate, executive-ready renewal forecasts with confidence and clarity
● Articulate projections, risks, and scenarios to senior leadership and executive stakeholders
● Own renewal pipeline health, including risk assessment, timing, and deal strategy
● Conduct deep retention analysis to identify trends, churn drivers, and growth opportunities
● Build and maintain Excel-based models, trackers, and analyses as needed (hands-on) Salesforce & Reporting
Excellence
● Act as a Salesforce reporting expert for renewals and retention metrics
● Design, refine, and maintain dashboards, reports, and forecasting views
● Ensure data integrity, pipeline hygiene, and consistent reporting across brands
● Translate Salesforce data into actionable insights and executive-level narratives Execution & Cross-Functional
Leadership
● Drive on-time renewals, favorable contract terms, and expansion opportunities
● Partner with Sales, Customer Success, Support, Product, Finance, and Legal to remove renewal barriers
● Lead weekly/monthly forecast calls, pipeline reviews, and at-risk account discussions
● Develop and scale renewal best practices, playbooks, and operating cadences
● Influence pricing, term structures, and retention initiatives based on data and outcomes
Preferred Experience & Skills
● 5+ years leading B2B software renewals or revenue functions
● Proven people leader managing multi-brand teams and managers
● Expert in Salesforce forecasting, reporting, and pipeline management
Role Summary
The Director of Renewals owns the global renewals and retention strategy across 8 Idera brands, leading brand managers and renewal representatives to consistently exceed renewal, retention, and expansion targets. This role is highly visible and partners closely with executive leadership, Sales, Finance, Product, Legal, and Customer Success.
You will be accountable for forecasting accuracy, renewal execution, retention analysis, and
proactive risk mitigation while motivating and developing high-performing teams. This role
requires strong executive presence, advanced data fluency, and hands-on operational
leadership including comfort working directly in Excel and Salesforce.
Key Responsibilities
Leadership & Strategy
● Own and execute the global renewals and retention strategy across 8 Idera brands
● Lead, mentor, and motivate brand managers and renewal reps to meet and exceed business goals
● Establish clear performance expectations, KPIs, and accountability across teams
● Proactively identify organizational, process, and data blind spots before they impact results
● Serve as senior escalation point for high-risk, high-value, or complex renewal situations Forecasting, Data and
Analytics
● Deliver accurate, executive-ready renewal forecasts with confidence and clarity
● Articulate projections, risks, and scenarios to senior leadership and executive stakeholders
● Own renewal pipeline health, including risk assessment, timing, and deal strategy
● Conduct deep retention analysis to identify trends, churn drivers, and growth opportunities
● Build and maintain Excel-based models, trackers, and analyses as needed (hands-on) Salesforce & Reporting
Excellence
● Act as a Salesforce reporting expert for renewals and retention metrics
● Design, refine, and maintain dashboards, reports, and forecasting views
● Ensure data integrity, pipeline hygiene, and consistent reporting across brands
● Translate Salesforce data into actionable insights and executive-level narratives Execution & Cross-Functional
Leadership
● Drive on-time renewals, favorable contract terms, and expansion opportunities
● Partner with Sales, Customer Success, Support, Product, Finance, and Legal to remove renewal barriers
● Lead weekly/monthly forecast calls, pipeline reviews, and at-risk account discussions
● Develop and scale renewal best practices, playbooks, and operating cadences
● Influence pricing, term structures, and retention initiatives based on data and outcomes
Preferred Experience & Skills
● 5+ years leading B2B software renewals or revenue functions
● Proven people leader managing multi-brand teams and managers
● Expert in Salesforce forecasting, reporting, and pipeline management
Skills Required
- 5+ years leading B2B software renewals or revenue functions
- Experience managing multi-brand teams and managers
- Expertise in Salesforce forecasting, reporting, and pipeline management
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The Company
What We Do
Idera, Inc. has always focused on the end-user, and helping software users make real-time technical decisions in business. Over the past 20 years, Idera, Inc. has delivered more tools and innovations to more people, and established itself as a trusted advisor by expanding the Idera, Inc. portfolio of brands. Idera, Inc. brands deliver the B2B software tools that technical users trust most. From database administration to application development to test management, our solutions help you do more for less so you can achieve your strategic goals.
