Director Strategy & Business Operations

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Director, Strategy and Business Operations

About eBay

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Role

As the Strategy & BizOps Lead for Compliance and Regulatory, you will play a pivotal role advancing the success of eBay’s compliance programs, a competitive advantage that differentiates us from others. This is a high-leverage role for someone who can turn ambiguity into a crisp strategy, align senior stakeholders, and drive execution across Business, Product, Analytics, Engineering, and Legal.

Using AI-enabled capabilities, you will lead work end-to-end - executive narratives and materials, strategic deep dives, and operational cadence - to translate priorities into measurable outcomes. You will report to the VP, Compliance and Regulatory.

What You Will Do

Set the growth agenda

Translate leadership priorities into a focused strategy and roadmap across Platform Governance, Payments Compliance and E2E Regulatory, defining where to focus and invest and how to measure success.

• Lead and coordinate the organization’s annual and half-yearly planning cycles 
• Help develop clear requirements, investment proposals, and resourcing plans
• Partner with Product, Engineering, Legal, Analytics, Finance, and other cross-functional stakeholders to ensure plans are aligned and appropriately sequenced
• Drive prioritization and trade-off decisions across the portfolio

Run the business

Build and run the operating rhythm (OKRs, weekly/monthly business reviews, initiative governance, decision logs) that drives clarity, accountability, and speed.

• Lead the operating cadences for the portfolio of compliance and regulatory initiatives, ensuring alignment with enterprise-wide milestones

• Partner with Analytics to establish and maintain governance over core metrics, definitions, and reporting standards across the Organization
• Simplify workflows, eliminate duplicate work, and increase decision velocity
• Influence across teams, resolve tradeoffs, and ensure follow-through—especially when priorities compete
• Ensure data integrity, consistency, and traceability across multiple functional inputs and internal and external reporting channels
• Unlock vendor performance by defining the right KPIs, enforcing SLAs, and driving disciplined, cross-functional management of contracts and partnerships

Drive AI-enabled transformation 

Identify where AI can unlock step-change outcomes that re-invent outdated processes, then partner with the relevant teams to pilot, measure, and scale.

• Champion a Culture of AI Literacy and drive the adoption of an "AI-first" mindset across the team by fostering a culture of continuous learning and experimentation.

Create executive narratives 

Produce tight, compelling materials for senior leaders, problem statements, options, tradeoffs, recommendations, and clear asks.

• Shape the internal narrative on organizational impact, risk mitigation, and performance outcomes and translate into high-quality executive and ELT materials.

How You Lead

• Build a high-performing, multi-disciplinary BizOps team of 3
• Act as a trusted advisor and enabler to senior leadership
• Influence without authority across multiple global stakeholders
• Foster a culture of rigor, transparency, and continuous improvement

What You Bring

• Experience: 10+ years of in business operations, strategy, consulting, or enterprise governance roles; 5+ years of people leadership
• Management consulting background: Proven structured problem solving and executive-ready communication; Demonstrate strong stakeholder engagement capabilities; 
• Strong operator with a service mindset: build scalable operating systems, enables others to perform at their best, and drives alignment, accountability and process without unnecessary bureaucracy. 
• AI experience: Led or partnered on GenAI initiatives with measurable impact (e.g., automation, model-driven workflows, analytics/decisioning, experimentation, or product features). Proven ability to lead teams through change and technological shifts. 
• Executive storytelling: Able to distill complexity into crisp narratives, decision points, and compelling materials for executive leadership.
• Analytical horsepower: Comfortable with messy data; able to synthesize quickly into actionable insights and clear recommendations.
• Influence without authority: Navigates complex stakeholder environments and drives alignment across Business, Product, Legal, Analytics, and Engineering.
• Global Profile: Proven experience leading across multiple time zones and cultures; adept at managing the "asynchronous" nature of global operations without losing momentum or clarity.
• Travel: Willingness to travel up to 20% of the time.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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