Director, Regional Operations

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 11,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing? 

A Director of Regional Operations leads a team of Order Management, Procurement and Production Planning Associate that are accountable for the execution of strategic operational objectives. Reporting to a senior director within Global Order Operations, an individual in this role is responsible for executing strategies, policies and procedures that optimize value and create a world class order management organization. This person also takes overall accountability for operational excellence, customer delight and developing leaders within the global operation functions.

While this role carries strategic accountabilities, the individual is expected to be operationally embedded — working hands-on alongside the Purchasing and Order Management teams to drive daily execution, resolve complex issues and develop operational capability within the supply chain function.

Responsibilities:

• Lead day-to-day operations of the purchasing and order management team, providing hands-on guidance to supervisors and team members on workflows, complex issues, and escalations.
• Serve as subject matter expert on purchasing and order management processes, delivering training, coaching, and consistent standards across the team.
• Monitor team KPIs and SLAs, driving accountability, identifying performance gaps, and establishing goals aligned to corporate strategy — including stretch targets.
• Mentor and develop the leadership team on policies, procedures, and best practices, fostering a high-performance culture and professional growth.
• Support and execute global supply chain strategies to optimize value, advance operational excellence, and deliver customer delight across WWT Supply Chain.
• Lead strategic thought leadership across functions, communicating clear expectations and driving cross-functional accountability and organizational consistency.
• Identify and implement scaling opportunities using industry best practices, improving communication structures, responsibility allocation, and long-term capability and resource planning.
• Champion AI-enabled transformation initiatives to automate repetitive processes, eliminate non-value-added work, and empower the team to operate at a higher strategic capacity.
• Other ad hoc duties as assigned

Requirements:

• Minimum Master’s degree in any related discipline
• Minimum of 10 years of supply chain related experience in a complex manufacturing environment
• Minimum of 7 years of leadership experience, which includes the management of direct reports
• Possess demonstrated working experience with global US MNC based company
• Experience interacting with regional stakeholders and cross-functional teams