Director, Regional Operations

Job Description:

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

What you will do to contribute to the company's success

• Understand and address the needs of our customers, serving as advocates to ensure every decision enhances the customer experience and delivers exceptional value.

• Play a pivotal role in driving subscriber growth initiatives by implementing targeting strategies to attract new subscribers, retain existing ones, and foster long-term loyalty.

• Build strong ties within our community by actively engaging with local stakeholders, organizations, and leaders to strengthen our presence and contribute positively to the communities in which we operate.

• Partner with the Director of Technical Operations and the Director of Regional Marketing to ensure regional performance of systems within the geographic region.

• Focus on key performance indicators (KPIs) related to growth, operational performance, customer satisfaction (NPS/CSAT), and associate development within the region. Primary KPIs include growth, penetration, churn, new development opportunities, and budget management for the region.

• Optimize team performance, including but not limited to metrics such as repeats, MIDS, CSI, Red Nodes, and Mobile App Downloads.

• ·Infuse a competitive mindset and support local teams in the development of disciplined competitive plans that align with overall company goals but also enable swift action to appropriately defend Cable One’s market position

Qualifications

• 10 years of experience leading a team.

• Associate’s degree A.A. or equivalent from two-year college or technical school with a primary study in Business or other related field.

• An equivalent amount of experience may substitute for the education.

• Bachelor’s degree (B.A.) from four-year college or university

• Experience within a performance management role.

• Progressive leadership experience.

• Experience within the cable or telecommunications industry.

• Proficiency in Excel, Microsoft Teams and Power BI.

• Must be able to act with professionalism, use discretion, and possess sound critical thinking and decision-making skills. 

• Ability to influence others in order to accomplish company objectives and goals.

• Strong interpersonal and communication skills with demonstrated ability to establish and maintain effective working relationships.

• Strong leadership skills, consensus building capability, influencing skills and credibility with other functional areas; demonstrates the ability to lead change in a complex organization.

• Experience with developing, implementing, using and maintaining performance & process-based metrics to drive results and continuous improvement.

​Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Sparklight, a Cable One brand, appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!

• Life insurance (self, spouse, children)

• Paid time off (vacation, holiday, and personal/sick days)

• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)

• Group Legal plan with Identity Theft Protection

• Tuition reimbursement (up to $5,250 on 1st year)

• Annual community support to various organizations across the U.S.

• Associate recognition & awards programs

• Advancement opportunities

• Collaborative work environment

• Forbes’ “America’s Best Midsized Employers” 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, a Cable One brand, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Sparklight, a Cable One brand, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
 

Pre-hire Processes

Sparklight, a Cable One brand, is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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