Director, Regional IT EAME

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
The Regional IT Director -EAME role sits within our Global IT organization and reports to the VP - Digital Workplace Servicing (DWS). The position is based in either, France, NL or UK in a partially remote setting.
Be part of a strategic, solution-oriented, and growth-focused team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Lead and manage a regional team of full-time and contract Site IT staff, ensuring high-quality support across all IFF sites in your region.

• Deliver excellent IT customer service by resolving incidents and requests quickly and effectively.

• Oversee onboarding, training, goal-setting, and performance evaluation of regional IT staff based on SLAs, KPIs, CSAT, and project outcomes.

• Balance team priorities between daily support, global IT initiatives, and local business projects.

• Act as a key liaison between regional business stakeholders and the global IT organization.

• Ensure consistent communication and knowledge sharing across IT teams.

• Continuously improve support processes and develop team capabilities to meet evolving business needs.

• Maintain and update site support documentation annually to ensure continuity.

• Manage regional IT budgets, stock levels, and procurement of equipment to meet user and project needs.

What Makes You the Right Fit

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• 5+ years of experience managing IT teams, including contractors and outsourced staff.

• Proven ability to lead in a multicultural, international environment.

• Strong communication skills, both written and verbal, with fluency in English.

• Solid understanding of Service Level Management, Incident, Problem, and Change Management.

• Experience in client deployment, configuration, and end-user computing.

• Skilled in stakeholder management and building relationships across all levels.

• Strong analytical, reporting, and presentation capabilities.

• Willingness to travel across the region as needed (~25%)

How Would You Stand Out?

• ITIL Service Manager certification.

• Prince II Practitioner or equivalent project management certification.

• Experience leading IT projects of varying sizes in a global setting.

Why Choose Us?

• Be part of a purpose-driven company shaping the future of sustainable innovation.

• Work in a diverse, inclusive, and collaborative global environment.

• Opportunities for professional growth and development.

• Competitive compensation and benefits package.

• Flexible work arrangements to support work-life balance.

• Access to cutting-edge technologies and global projects.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more