Department: Commercial - ReBIRD
Reports to: VP, ReBIRD
Location: North Vancouver, B.C.
Your Opportunity at ARC’TERYX:
As the Director, ReBIRD Global Transformation & Capabilities, you are the executive visionary and strategic leader shaping Arc’teryx’s 3-5 year global circular service ecosystem. You own the holistic engine that powers ReBIRD globally – unifying Service Capabilities and Operations, Product Ownership in Enterprise Technology, Data Analytics and Insights, together with cross-functional Care & Repair Operations, into a seamless, end to end strategic function.
You lead a multi-disciplinary organization responsible for defining global standards, accelerating tech-enabled circular services, and leveraging data to drive commercial viability across owned vertical channels, wholesale and experiences. You will partner directly with executive leadership across Supply Chain, Technology, Commercial, Finance and Brand to ensure circularity becomes a major growth driver and competitive differentiator for Arc’teryx, globally.
This role is based out of our North Vancouver office and is open to a hybrid work schedule. Candidates must be eligible to work in Canada.
Meet Your Future Team:
Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale. The global ReBIRD program focuses on an exceptional Guest experience at all Commercial touchpoints, inclusive of Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retail and eCommerce. The ReBIRD Global Capabilities organization powers the operational frameworks, digital tools, and analytics behind our care & repair service programs.
If you were in the Director, ReBIRD Global Transformation & Capabilities role now, here are some of the core activities you would be doing:
- Authoring and driving the execution of the 3-5 year global ReBIRD strategic roadmap, aligning circular service and business models with Arc’teryx’s overarching growth and sustainability ambitions
- Establishing multi-year financial and economic models, capability governance structures, and ROI benchmarks for circular investments
- Overseeing the creation of scalable and repeatable frameworks for ReBIRD Service Centers and in-store guest activations
- Bridging the global strategy and regional delivery, ensuring local adaptability across all regions, while maintaining brand and operational consistency
- Establishing global audit pathways, quality metrics, and proficiency benchmarks to ensure operational excellence across all touchpoints
- Directing the digital product team responsible for building, scaling, and maintaining ReBIRD enterprise technology service stack, ensuring partnership and alignment across Supply Chain and Commercial teams
- Partnering with Technology senior executives, identifying a clear ReBIRD vision and business prioritization and sequencing roadmap to deliver leading ReBIRD service for our Guests and Front-Line teams
- Leading the Data & Insights function to deliver analysis, forecasting, reporting, and impact metrics, across repair, service, experiences, trade-in and resale
- Delivering executive dashboards that translate complex operational metrics into actionable business intelligence, with a holistic view of ReBIRD across functions and departments
Here are some of the things you could be working on in the future:
- Partnering to support Circular Business Model strategy and best practices for Global vertical channels
- Partnering to deliver operational efficiency recommendations for reverse logistics and within back of house repair operations
Here are some of the things you could be working on in the future:
Are you our next Director, ReBIRD Global Transformation & Capabilities?
- You have a Bachelor’s degree in Business Administration, Operations, or a related field
- You have 10-12+ years of progressive operational and strategic leadership experience in global vertical retail, technical apparel, consumer tech, or high-touch service environments
- You have 7+ years of direct people management experience, with a proven track record of leading multi-disciplinary teams (ops, tech, data), building organizational strategy and developing others
- You have demonstrated experience in authoring 3-5 year corporate or departmental roadmaps and securing executive alignment
- You have knowledge of technical apparel construction, reverse logistics, circular business models and retail technology systems
- You have expert capability in commercial financial modeling, unit economics and data-drive decision making frameworks
- You are passionate for sustainability and circular practices
- You are proactive in identifying the root cause of issues and developing solutions
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
Compensation
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Skills Required
- Bachelor's degree in Business Administration, Operations, or related field
- 10-12+ years of progressive operational and strategic leadership experience in global vertical retail, technical apparel, consumer tech, or high-touch service environments
- 7+ years of direct people management experience leading multi-disciplinary teams (ops, tech, data)
- Demonstrated experience authoring 3-5 year corporate or departmental roadmaps and securing executive alignment
- Knowledge of technical apparel construction, reverse logistics, circular business models and retail technology systems
- Expert capability in commercial financial modeling, unit economics and data-driven decision making frameworks
- Eligibility to work in Canada
- Passion for sustainability and circular practices
- Proactive problem-solving, flexibility, and ability to operate with ambiguity
Arc'teryx Equipment Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arc'teryx Equipment and has not been reviewed or approved by Arc'teryx Equipment.
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Inclusive Benefits Coverage — Coverage extends to part‑time employees and includes gender‑affirming care, fertility and family‑planning drugs, and adult orthodontia, with options that consider diverse household structures. Mental‑health supports and broad eligibility reinforce access across employee groups.
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Wellbeing & Lifestyle Benefits — A generous gear discount, periodic free gear, outdoor outings, and recognition programs like Arc’Adventure align with an outdoor‑oriented culture. Wellness resources such as a flexible wellness account, Headspace access, mental‑health reimbursements, Wellness Days, and an EAP enhance non‑cash value.
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Strong & Reliable Incentives — A structured bonus program applies to all regular employees with targets tied to company performance and job level, aiming for equity across roles. Additional mechanisms such as annual incentive opportunities and referral bonuses are also available.
Arc'teryx Equipment Insights
What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running. Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories. In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
