As the Head of Quality Practice, you will serve as the champion for quality across the entire software development lifecycle. Your primary focus will be to establish transparency and highlight risks and issues that impact product integrity, working in close collaboration with the Development Management Team and the Head of Agile Practice. You will cultivate a culture where quality is a shared responsibility, empowering teams to embed quality from the start—shifting left by testing early and often.
Key Responsibilities
- Lead and grow a thriving community of Agile Testers with a shared commitment to enhancing testing strategies and driving product quality.
- Define and align the department's overall testing approach, ensuring consistency and effectiveness.
- Identify quality-related skill gaps and coordinate upskilling opportunities through structured training programs.
- Host regular Test Community forums to exchange insights, tools, and best practices.
- Drive adoption of modern quality practices, such as exploratory testing, BDD, TDD, Three Amigos, and testability/observability principles.
- Advocate for defect prevention through proactive quality planning and close collaboration with engineering teams.
- Contribute to maturing Lean and Agile practices across the organization.
- Own and evolve QA tooling and frameworks, working closely with the Architecture Review Board (ARB).
- Collaborate with the Security team to ensure security testing is a core part of the QA strategy.
- Ensure test engineers actively engage in feature and story kickoffs, emphasizing early risk identification.
- Promote effective pairing between QA and software engineers to foster knowledge-sharing and build quality into every delivery.
- Maintain visibility of automated test results for relevant stakeholders and ensure clarity of test outcomes.
- Present testing risks to stakeholders in a timely and constructive manner.
- Own and evolve the end-to-end testing process, including regression and production validation.
- Define testing’s role within the Software Delivery Lifecycle (SDLC).
- Establish and monitor meaningful quality metrics that drive continuous improvement.
- Develop forward-looking test strategies that scale with emerging technologies and platform requirements.
Candidate Profile
- A strong background in leading QA functions and managing complex quality initiatives at scale.
- 7+ years in a quality leadership role, ideally within high-growth or agile technology organizations.
- Expert-level understanding of QA methodologies, best practices, and evolving industry standards.
- Excellent communication and stakeholder management skills, with the ability to influence across departments and drive a shared vision for quality.
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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