Director of Quality - NAC BU

Mission: To coach people, develop organizational capability, standardize best practices, prioritize work, remove barriers, and drive continuous improvement.

The Director of Quality -- North American Components (NAC) provides strategic and operational leadership for Quality across the Business Unit. The role is accountable for customer and supplier quality, Quality Management Systems, operational quality, risk management, compliance, and continuous improvement.

As a strategic partner to the Business Unit President and leadership team, the Director integrates Quality into business strategy, operational execution, customer and supplier management, acquisitions, and growth initiatives. The role establishes a consistent Quality culture and ensures effective deployment of AFC's Corporate Quality strategy, standards, and systems while building a scalable organization capable of supporting continued business growth.

• Business Unit Quality Strategy: Develop and execute the North American Components Quality strategy aligned with the overall AFC Quality Vision and Business Unit strategic
• Quality Leadership Across the Business Unit: Provide leadership and governance across all NAC locations. Establish common processes, standards, metrics, and expectations across the Business Unit while allowing appropriate flexibility for individual site
• Customer Quality: Ensure the Components Business Unit consistently meets or exceeds customer quality expectations.
• Supplier Quality: Partner with Procurement and Supplier Quality to improve supplier performance and reduce supplier-related quality issues.
• Quality Management System: Ensure the NAC organization maintains an effective, scalable, and compliant Quality Management System.
• Cost of Poor Quality: Lead the Business Unit's effort to measure, understand, and reduce Cost of Poor Quality.
• Continuous Improvement: Partner with Business Unit Operations and Continuous Improvement leadership to drive quality improvement.

• Quality Escalation Leadership: Serve as the Business Unit Quality leader during significant quality events.
• New Business / New Product / Business Development Support: Provide Quality leadership during: New customer acquisition, new product introduction, new service implementation, VMI implementation, & major process changes
• Ensure quality requirements, risks, controls, and customer expectations are understood before launch.
• Quality Organization & Talent Development: Build a high-performing Business Unit Quality organization.
• Corporate Quality Alignment: Act as the primary Quality representative for the North American Components Business Unit with Corporate Quality.
• Quality Culture: Champion the AFC Quality culture throughout the Business
• Follow applicable policies, procedures, and work
• Support department and continual improvement
• Execute all other duties as

This position is expected to meet the following expectations:

• Customer Focus -- Demonstrates a commitment to providing professional, responsive, and courteous service to customers and internal stakeholders.
• Accuracy and Attention to Detail -- Completes work accurately, thoroughly, and in accordance with established procedures and requirements.
• Communication -- Communicates clearly, professionally, and in a timely manner with customers, vendors, coworkers, and management.
• Organization and Time Management -- Effectively prioritizes responsibilities, manages multiple tasks, and meets established deadlines.
• Teamwork and Collaboration -- Works cooperatively with others and contributes to a positive, respectful, and productive work environment.
• Accountability -- Takes ownership of assigned responsibilities, follows through on commitments, and promptly addresses issues or concerns.
• Problem Solving -- Identifies problems, evaluates available information, and takes appropriate action or seeks assistance when necessary.
• Professionalism -- Maintains a professional attitude, appearance, work ethic, and conduct consistent with company expectations.
• Quality and Compliance -- Follows applicable company policies, procedures, work instructions, and ISO-related requirements and maintains accurate documentation.
• Continuous Improvement -- Identifies opportunities to improve processes, efficiency, accuracy, customer service, and overall business performance.
• Confidentiality and Integrity -- Protects confidential information and conducts all business activities with honesty, integrity, and sound judgment.

Environment: Manufacturing/Distribution/Office/Hybrid/Onsite

Physical Requirements: Moderate ability to sit and work at a computer, frequent use of keyboard, mouse, telephone, and other office equipment in a combination of an uncontrolled/controlled environment, moderate standing, walking, bending, squatting, reaching, and occasional lifting of up to 50 pounds from floor to overhead lifting

PPE: As required by specific site

Travel Requirements: 30-50%, or as needed

• Bachelor's degree in Engineering, Quality, Supply Chain, Manufacturing, Distribution, or related discipline preferred

• 8-10 years of progressive Quality
• 5+ years of Quality leadership
• Experience leading multi-site Quality organizations
• Experience working with OEM and industrial
• Experience with supplier quality and customer
• Experience with ISO 9001-based Quality Management
• Experience leading organizational transformation and continuous
• Experience in fasteners, C-Class components, industrial distribution, VMI, kitting, light assembly, aerospace, automotive, or related industries strongly preferred.
• Experience working within a multi-site organization

• People Leadership & Management
• ISO 9001
• AS9100 / AS9120, where applicable
• Customer Quality
• Supplier Quality
• QMS
• CAPA
• 8D
• Root Cause Analysis
• FMEA
• Risk Management
• Internal Auditing
• Statistical Process Control
• Quality Metrics
• Cost of Poor Quality
• Lean Six Sigma
• Epicor P21 preferred
• Enterprise QMS systems
• Data analytics
• Quality dashboards
• Microsoft Office Products
• ERP systems

• N/A

Targeted Salary:  $80,000-140,000

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified as business needs change.