At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
What will you contribute?
Reporting to the VP, Head of Payments Quality Engineering, the Director, QA Engineering will lead a global, cross-functional Quality Engineering organization responsible for quality strategy, intelligent test automation, and end-to-end validation of the Global Pay Plus (GPP) platform.
This role partners closely with the Director, R&D Development to jointly ensure high-quality, scalable, secure, and resilient software delivery through a shift-left, AI-first, and automation-driven engineering approach.
The role is accountable for embedding quality across the SDLC, modernizing QA into Quality Engineering, and driving predictable, metrics-driven releases with superior customer outcomes.
Quality Engineering Leadership & Transformation
- Define and drive the enterprise-wide Quality Engineering strategy aligned with engineering, AI, and cloud modernization goals
- Lead the transformation from reactive QA to proactive Quality Engineering, embedding quality early in design and development cycles.
- Champion AI-augmented Quality Engineering practices, including:
- AI-driven test generation & optimization
- Intelligent defect prediction & root cause analysis
- Autonomous test execution & self-healing frameworks
- Establish a quality-first engineering culture across Development, QA, DevOps, and Product teams.
- Ensure adoption of shift-left and shift-right testing strategies, covering functional, non-functional, and production validation.
Strategy, Governance & Metrics
- Define and institutionalize quality frameworks, standards, and governance models across all product lines.
- Establish and monitor engineering quality KPIs, including:
- Defect density & leakage
- Release success rate & deployment stability
- Test coverage (functional, performance, security)
- MTTR and incident escape rates
- Drive data-driven decision making through real-time dashboards and quality insights.
- Ensure alignment with enterprise quality policies and regulatory/compliance requirements.
Technology, Automation & Architecture
- Lead the design and execution of scalable test architecture for:
- Functional, integration, regression testing
- Performance, scalability, and resilience testing
- Security and compliance testing
- Partner with Development to embed testability into system design and ensure quality gates in CI/CD pipelines.
- Drive 100% automated regression (functional & non-functional) to enable release-on-demand capabilities
- Standardize tools and frameworks across teams (e.g., Selenium, JMeter, Postman, CI/CD toolchains).
- Support modernization initiatives including:
- Cloud-native architecture
- Microservices-based platforms
- ISO20022 and real-time payments transformations
Execution & Delivery Excellence
- Co-own delivery outcomes with R&D Development, ensuring:
- On-time, high-quality releases
- Reduced rework and production defects
- Improved customer satisfaction
- Drive measurable improvements in:
- Defect leakage
- Release cycle time
- Release stability and deployment success rates
- Ensure fully stable nightly automation packs with high pass rates to support continuous integration and delivery.
- Lead quality assurance for both legacy platforms and modern cloud-native systems.
AI Driven Quality & Innovation
- Partner with the Development organization to embed AI across the SDLC, ensuring aligned adoption across build and test functions.
- Drive AI-enabled quality engineering use cases, such as:
- Predictive defect analytics
- Test optimization using ML models
- Intelligent production monitoring
- Establish best practices for test data management, observability, and quality analytics.
Leadership & Talent Development
- Build, mentor, and scale high-performing global QA engineering teams across geographies.
- Drive a culture of:
- Accountability and ownership
- Continuous improvement
- Engineering excellence
- Develop strong leadership bench strength and succession pipeline within QA Engineering.
- Lead vendor and partner ecosystems effectively.
Stakeholder Management & Collaboration
- Act as a trusted partner to Director, R&D Development, ensuring seamless collaboration across SDLC.
- Work closely with:
- Product Management
- Architecture & DevOps
- Customer Support & Services
- Influence cross-functional stakeholders to prioritize quality as a strategic differentiator.
- Provide transparent executive-level reporting on quality metrics, risks, and outcomes.
Key Challenges
- Fragmented tooling and inconsistent quality practices across teams.
- Balancing legacy system quality with modernization velocity.
- Scaling automation and AI adoption across large distributed teams.
- Driving accountability for quality across engineering (not just QA).
Required Qualifications & Experience
Education & Technical Background
- BS/MS in Computer Science, Engineering, or related field
Leadership Experience
- 15+ years in QA/Engineering leadership roles
- Experience managing large global teams (50 upto100) across geographies
Quality Engineering Expertise
- Deep expertise in:
- Test automation frameworks
- Performance and resilience testing
- CI/CD and DevOps integration
- Defect management and quality governance
- Strong understanding of Agile, DevOps, and cloud-native architectures
AI & Innovation (Preferred)
- Experience driving AI/ML adoption in QA Engineering, including:
- Automated test generation
- Intelligent defect analytics
- AI-driven quality insights
- Familiarity with MLOps and AI-assisted engineering workflows
Domain & Collaboration
- Experience in payments or financial services domain preferred
- Strong stakeholder management and executive communication skills
Key Success Metrics
- Reduction in production defects and defect leakage
- Improvement in release stability and on-time delivery
- Increase in automation coverage and effectiveness
- Reduction in MTTR and customer-reported issues
- Improvement in customer satisfaction (NPS)
What This Role Enables
This role is pivotal in ensuring that quality becomes a competitive advantage for GPP, enabling:
- Predictable, high-quality releases at scale
- Seamless alignment between build (Development) and validate (QA)
- A best-in-class, AI-enabled engineering organization delivering superior customer outcomes
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
*Specific benefits may vary by location.
At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.
Skills Required
- BS/MS in Computer Science, Engineering, or related field
- 15+ years in QA/Engineering leadership roles
- Experience managing large global teams (50 up to 100)
- Deep expertise with test automation frameworks (e.g., Selenium)
- Experience with performance and resilience testing (e.g., JMeter)
- CI/CD and DevOps integration experience
- Defect management and quality governance experience
- Strong understanding of Agile, DevOps, and cloud-native architectures
- Drive 100% automated regression (functional & non-functional) to enable release-on-demand
- Experience with test data management, observability, and quality analytics
- Experience leading vendor and partner ecosystems
- Experience driving AI/ML adoption in QA Engineering (automated test generation, defect analytics)
- Familiarity with MLOps and AI-assisted engineering workflows
- Payments or financial services domain experience
- Strong stakeholder management and executive communication skills
- Experience ensuring compliance and regulatory testing (including ISO20022 and security/compliance testing)
Finastra Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Finastra and has not been reviewed or approved by Finastra.
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Leave & Time Off Breadth — Leave is positioned as flexible/“unlimited” in many roles, which can support work-life balance when team norms allow it. Hybrid/flexible working is also framed as a core part of the overall rewards experience.
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Parental & Family Support — Parental leave is described as relatively generous in the US, with multiple references to roughly three months (or around 12 weeks) fully paid and equal leave for mothers and fathers. This is repeatedly highlighted as a meaningful component of the benefits package.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through offerings like an Employee Assistance Program and TaskHuman coaching, alongside volunteering time off and employee networks. These programs broaden total rewards beyond cash compensation.
Finastra Insights
What We Do
At Finastra our purpose is to unlock the power of finance for everyone & redefine finance for good. We’re the orchestrator of open finance; building and delivering innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTechs, working with over 9,000 customers including 90 of the top 100 banks globally. We’re creating a pioneering open platform that’s disrupting the financial industry, changing how financial software is developed and used. We believe in collaboration for innovation, to unlock the potential of people, businesses and communities. We have an unmatched portfolio of financial software and deliver mission critical solutions for financial institutions of all sizes, on premises or in the cloud. Our open architecture and platform approach embrace a wide ecosystem of partners and co innovators. Together we're leading the way in which applications are written, deployed and consumed in the world of financial services. Our people mission is to be the most loved and inclusive fintech company in the world; a mission we take seriously. DE&I factors into everything we do and every decision we make as a business. When you join Finastra, you open up a world of possibilities. With us, you can supercharge financial institutions, big tech and fintech while also building a more inclusive finance industry. We believe our people thrive when given the opportunity to be their authentic selves and we trust our people to work how, when and where they want; this is OPENworking. Our 2+ policy provides the perfect mix of focused work at home, coupled with the meaningful connection that comes from in person collaboration, coaching and community. We're rolling out a new programme where our people take as much leave as they need; we do not count vacation days and we trust our people to work in a way that suits them, when it suits them. Come join the future of Fintech, and make your world. OPEN.
