As Director of Provider Operations, you'll lead the teams responsible for ensuring our physicians and advanced practice providers (APPs) are licensed, credentialed, onboarded, scheduled, and ready to deliver exceptional care.
You'll oversee Provider Operations end-to-end, including licensing, credentialing, onboarding, workforce management, scheduling, and provider support. This role is critical to our ability to launch new health system partnerships, expand into new markets, and deliver an outstanding provider experience.
This is a highly cross-functional leadership role, partnering closely with Medical Leadership, Recruiting, Product, Engineering, Finance, Legal, and our health system partners.
This role requires onsite presence in our New York City office 4 days a week (Mon - Thurs).
What you'll do- Lead the teams responsible for provider licensing, credentialing, onboarding, workforce management, scheduling, and provider support.
- Build scalable operational processes that improve efficiency, quality, and the provider experience.
- Develop managers and build a high-performing, accountable organization.
- Own provider operational readiness from offer acceptance through first patient.
- Partner with Medical Leadership to ensure provider capacity aligns with patient demand.
- Define KPIs, dashboards, and operating rhythms to measure performance and identify opportunities for improvement.
- Leverage technology and automation to simplify operations and reduce manual work.
- Partner cross-functionally to launch new markets, support strategic initiatives, and continuously improve provider operations.
- 8+ years of experience in healthcare operations or in roles requiring strong operational problem-solving and execution, such as management consulting or high-growth technology companies.
- 4+ years leading managers and high-performing operational teams.
- Proven experience building and improving operational processes at scale.
- Strong analytical skills and a data-driven approach to decision-making.
- Excellent communication skills and the ability to influence across functions and senior stakeholders.
- Comfortable operating in a fast-paced, high-growth environment with evolving priorities.
- Experience with provider licensing, credentialing, onboarding, workforce management, scheduling, or provider support.
- Experience in digital health, telehealth, or healthcare technology.
- Experience launching new operational programs, service lines, or markets.
- Familiarity with physician and APP workforce operations.
Benefits & Perks: #LI-Hybrid
- Hybrid work schedule with weekly lunches and stocked fridges
- Monthly social committees for company events
- 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Commuter Benefits
- Competitive health, dental, and vision insurance options
Who We Are:
Behind every leading health system is K Health’s AI-powered virtual care engine.
Esteemed health systems like Mayo Clinic, Cedars-Sinai, Mass General Brigham, Hackensack Meridian Health, and Hartford Healthcare partner with K Health to build and run modern primary virtual care clinics on their behalf.
Our deeply integrated model modernizes the primary care loop by using AI to put humans first. For our patients, we offer clinical AI (i.e., PatientGPT) and unparalleled access to close care gaps around the clock. For our Providers, we deliver provider-serving agentic solutions (i.e., Perfect Note) to eliminate administrative overload and burnout. And for the health systems, we deploy our top-grade Virtualists in AI-powered virtual clinics 24/7 to capture the patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability.
We’re founded in 2016, headquartered in New York City, and backed by nearly $400 million from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners.
We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.
We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.
We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.
Skills Required
- 8+ years of experience in healthcare operations or similar roles (management consulting or high-growth tech)
- 4+ years leading managers and high-performing operational teams
- Proven experience building and improving operational processes at scale
- Strong analytical skills and a data-driven approach to decision-making
- Excellent communication skills and ability to influence across functions and senior stakeholders
- Comfortable operating in a fast-paced, high-growth environment with evolving priorities
- Onsite presence in New York City office 4 days a week (Mon - Thurs)
- Experience with provider licensing, credentialing, onboarding, workforce management, scheduling, or provider support
- Experience in digital health, telehealth, or healthcare technology
- Experience launching new operational programs, service lines, or markets
- Familiarity with physician and APP workforce operations
What We Do
We’re a digital healthcare company on a mission to use the power of shared medical knowledge to get everyone access to better, more affordable healthcare—whenever, wherever they need it, 24/7, right from your phone. Our platform consolidates the knowledge of thousands of doctors and billions of clinical data insights to get people trusted information and treatment. We also offer, through affiliated professional entities, the option to chat with a clinician without insurance for less than a copay. We treat almost all primary care conditions, as well as anxiety and depression, and offer customizable treatment plans and prescriptions remotely.
