Director, Provado Operations

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for leading the operational performance, scalability, and optimization of the Provado program, a core fulfillment channel within the company's Strategic Mobility portfolio. This role ensures Provado delivers reliable, cost-effective, and compliant transportation solutions while advancing the organization's multimodal strategy. Additionally this role will lead operational execution, vendor management, and partnership-building skills who can work cross-functionally across Product, Local Operations, and Finance to strengthen Provado’s performance, cost efficiency, and client satisfaction.

• Operational Leadership
  • Owns daily execution and operational health of the Provado network, including fulfillment KPIs, service reliability, and trip volume targets.
  • Leads performance improvement initiatives that reduce cost per trip while improving member experience and on-time performance.
  • Collaborates with Local Operations to optimize scheduling, dispatch, and regional utilization of Provado assets.
  • Develops standardized operating procedures for Provado market launches, implementations, and expansions.
• Vendor & Partner Management
  • Serves as the primary liaison between Modivcare and Provado vendor partners, ensuring adherence to SLAs, compliance standards, and performance metrics.
  • Partners with Legal, Compliance, and Procurement to manage contracting, renewals, and vendor negotiations.
  • Coordinates with Product and Tech to ensure Provado integration aligns with the broader platform and multimodal technology roadmap.
• Cross-Functional Collaboration
  • Works closely with Finance and Analytics to track cost drivers, efficiency trends, and forecast capacity needs.
  • Collaborates with the Product and Member Care teams to enhance digital visibility, performance reporting, and feedback loops.
  • Supports client and market-level presentations, acting as an operational subject matter expert for the Provado model.
• Leadership & Development
  • Leads a small, high-performing team of operational managers or analysts.
  • Creates a culture of accountability, continuous improvement, and data-driven decision-making.
  • Provides mentorship and development opportunities for team members and future operational leaders.
• External Engagement
  • Maintains awareness of the non-emergency transportation (NEMT) vendor landscape and best practices in logistics operations.
  • Represents Modivcare at relevant conferences, councils, or industry events related to multimodal and transportation operations.
• Business Operations
  • Oversees licensure, insurance, and compliance functions as a core business discipline.
  • Ensures operational frameworks meet or exceed regulatory requirements while maintaining scalable, efficient processes.

• Bachelor's Degree required, Master's Degree preferred.
• Ten (10) plus years experience in Transportation, Logistics, or Operations Leadership.
• Five (5) plus years leadership responsibility.
• Experience with P&L management, forecasting, and contract compliance.
• Advanced Healthcare and Transportation industry experience a plus.
• Or equivalent combination of education and/or experience.
• Demonstrated ability to lead cross-functional teams in a matrixed environment.
• Exceptional communication and relationship-building skills.
• Provado trip completion rate.
• Cost per trip reduction year-over-year.
• SLA compliance and audit readiness.
• Network coverage and partner satisfaction.
• Internal stakeholder satisfaction (Product, Ops, Finance).
• Operational compliance with state regulators and clients.

Salary: $111,000 - $149,900

This role is bonus eligible based on individual and company performance.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]