We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
The Director, Proposal Quality is a strategic leadership role responsible for defining, operationalizing, and advancing the quality function across the Medicaid proposal lifecycle. This role establishes a unified quality strategy and performance framework that enables the organization to deliver compliant, compelling, and competitive proposals with a consistent, single voice.
This leader drives quality as a measurable, scalable, and influential capability, ensuring alignment across writing, capture, proposal development functions and health plan leadership while continuously improving proposal outcomes.
Individual Accountabilities:
- Define and lead the enterprise quality strategy, including operating model, and role clarity to enable a consistent, scalable quality function.
- Establish and oversee quality performance frameworks, including scorecards, dashboards, and evaluation methodologies to measure proposal effectiveness, trends, and outcomes.
- Drive data-informed decision-making by defining and monitoring key quality metrics (e.g., error ratios, scoring trends, readability, milestone adherence) and translating insights into actionable improvements.
- Lead development and adoption of quality standards and tools, including, playbooks and structured review frameworks to ensure consistency and reduce rework.
- Provide strategic quality leadership across the proposal lifecycle, influencing content development, win strategy alignment, and evaluation readiness through proactive insights and risk identification.
- Build and sustain strategic cross-functional partnerships with Writing, Capture, Product, Knowledge Enablement and Health Plan leadership to align priorities, improve collaboration, and elevate proposal performance.
- Lead and develop a high-performing team of Proposal Quality Analysts, including hiring, onboarding, coaching, succession planning, and establishing a culture of accountability, learning, and innovation.
- Implement structured continuous improvement practices, including lessons learned, feedback loops, and bid-over-bid performance tracking to drive measurable quality gains.
- Advance innovation and technology adoption, including AI-enabled tools and workflow improvements, to enhance efficiency, scalability, and quality effectiveness.
- Ensure consistent delivery of high-quality proposals, balancing speed, compliance, and compelling storytelling while maintaining 100% adherence to submission timelines and organizational expectations.
- Build high-performing proposal teams, motivating and leading employees in a positive manner.
- Ability to travel up to 30%.
Required Qualifications
- 8+ years of experience in proposal development, quality, or strategic content.
- 5+ years of experience creating compelling, audience-aware Medicaid proposal responses.
- 2+ years of leadership experience managing teams or driving organizational change.
- Knowledge of APMP and Shipley best practices; Six Sigma certification and APMP Bid/Proposal Foundation Certification are recommended
Preferred Qualifications
- Knowledge of APMP and Shipley best practices; Six Sigma certification and APMP Bid/Proposal Foundation Certification are recommended
Education
- Bachelor’s degree or equivalent work experience
Pay Range
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 8+ years of experience in proposal development, quality, or strategic content
- 5+ years of experience creating compelling, audience-aware Medicaid proposal responses
- 2+ years of leadership experience managing teams or driving organizational change
- Knowledge of APMP and Shipley best practices
- Six Sigma certification
- APMP Bid/Proposal Foundation Certification
- Bachelor's degree or equivalent work experience
- Ability to travel up to 30%
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
