Director of Project Management

Hi! We’re Carbyne, and we’re on a mission to help emergency call centers save lives every day. As the global leader in emergency collaboration technology, we build platforms that deliver real-time, life-saving capabilities—live video, instant chat, and precise location tracking—directly to emergency responders.

Our technology unifies critical information so emergency call centers can respond faster and more effectively, getting the right help to the right place at the right time. Today, we support over 400 million people across eight countries, partnering with industry leaders such as Google, Cisco, Amazon, and Microsoft.

If you’re passionate about mission-driven work and want to make a real-world impact, we’d love to meet you.

We are seeking a Director of Project Management who is both strategic leader and hands-on, someone who can lead teams while actively managing complex deployments. This role is responsible for overseeing end-to-end customer implementations while building, mentoring, and scaling a high-performing project management function.

You will serve as a senior point of contact for customers, partners, and internal stakeholders, ensuring projects are delivered on time, within scope, and with exceptional quality. This role requires a balance of execution, leadership, and operational excellence, with direct involvement in key projects and customer engagements.

• Lead and oversee customer deployments from initiation through execution, ensuring successful and timely delivery
• Actively manage complex, high-visibility projects while mentoring and supporting project managers
• Own the day-to-day executive-level relationship with customers, partners, and internal stakeholders
• Develop, manage, and continuously improve commercial and pilot project plans
  Coordinate cross-functional teams including Engineering, R&D, Sales, Support, and external partners
• Set clear expectations, manage project schedules, and determine resource needs across multiple initiatives
• Identify risks early, escalate appropriately, and drive solutions that protect timelines and customer trust
  Lead internal, customer, and partner meetings to ensure alignment and accountability
  Identify opportunities for business expansion and add-on sales tied to project success
• Establish, optimize, and scale project management processes, tools, and methodologies
• Communicate clear, concise project updates to internal leadership and external stakeholders
• Champion operational excellence and continuous improvement across deployments

• Prior experience in a Director-level or senior leadership role, with direct people management responsibility
• 7–10+ years of experience managing the full project lifecycle in a B2B SaaS or technology-driven environment
• Proven ability to remain hands-on while leading and scaling teams
• Experience working closely with R&D, Engineering, and Technical teams on complex implementations
• Comfort engaging with C-suite stakeholders in B2B environments or Command Staff in B2G/Public Safety organizations
• Strong leadership, organizational, and communication skills
• Data-driven mindset with experience using metrics and customer insights to guide decisions
• Experience in implementing AI, tools, processes and templates to help the team scale, improve and be more efficient
• Ability to thrive in a fast-paced, high-growth, startup environment
• Willingness to travel domestically as needed
• Experience working with Public Safety organizations strongly preferred
  

• Experience with ESInet and i3 technologies
• Experience leading cloud-based deployments

• Comprehensive healthcare (medical, dental, vision)
• 401(k) matching -because your future matters
• Unlimited vacation policy
• Parental leave—family always comes first
  Health & wellness benefits
• $100 monthly phone & internet stipend
• One-time $400 home office stipend for remote workers 
• A collaborative, mission-driven culture where your work truly matters
  

At Carbyne, we believe diversity makes us stronger. We are committed to creating an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

Let’s make the world safer—together.

(Note: We are unable to sponsor employment visas at this time.)

For candidates based in New York, the annual base salary range for this position is $185,000 – $215,000. Actual compensation within this range will depend on factors such as skills, qualifications, and experience.