The Role
*Hybrid candidates considered with monthly on-site presence to our Rochester, NY Headquarters*
The Director of Project Management will lead our team of Project Managers who deliver exceptional professional services to our clients. This role will be responsible for establishing and maintaining project management standards, overseeing resource allocation, and ensuring successful delivery of cloud transformation initiatives across our client portfolio. Initially, a 50% utilization as an active player/coach PM is required.
Responsibilities
Team Leadership and Development
· Lead, mentor, and develop a team of Project Managers
· Establish career development paths and growth opportunities
· Conduct regular performance reviews and provide continuous feedback
· Foster a collaborative culture focused on client success
· Recruit and retain top project management talent
Process Establishment and Improvement
· Define and standardize project management methodologies
· Create and maintain project templates, tools, and best practices
· Develop and implement project governance frameworks
· Establish project risk management processes
· Continuously improve delivery processes based on lessons learned
Resource Management
· Oversee resource allocation across multiple client engagements
· Balance team workloads and optimize utilization
· Coordinate with delivery teams to ensure appropriate staffing
· Plan for capacity needs based on sales pipeline and forecasts
· Collaborate with other department leaders on cross-functional resourcing
Client Delivery and Satisfaction
· Ensure consistent, high-quality project delivery
· Oversee project health and intervene when necessary
· Maintain high client satisfaction scores
· Identify and resolve delivery issues before they impact client relationships
· Serve as escalation point for complex client situations
Business Performance
· Track and report on key performance metrics for the PMO
· Manage project profitability and financial performance
· Identify opportunities for increased efficiency and cost savings
Success Metrics:
· Project delivery within scope, budget, and timeline
· Client satisfaction scores
· Team utilization and billable percentages
· Project profitability
· Team retention and growth
· Process adoption and standardization
· Professional development of team members
Top candidates will have the following:
· Strong leadership abilities with experience managing and developing project management professionals
· A track record of establishing and improving project management processes and methodologies
· Experience working within an AWS Premier Partner or similar cloud services organization
· Strategic mindset with the ability to align project delivery with business objectives
· Exceptional communication skills with the ability to navigate complex stakeholder relationships
· Data-driven approach to measuring project success and team performance
· Strong problem-solving and conflict resolution capabilities
· Customer-centric mentality with a focus on delivering exceptional client experiences
· Ability to balance multiple priorities across numerous client engagements
· Growth-oriented mindset with a willingness to adapt to changing business needs
Required Experience for the Role:
· Minimum of 10+ years of experience in project management, with at least 5 years in a leadership role
· Proven experience building and optimizing a project management office in a professional services environment
· A strong comprehension of the AWS Partner Ecosystem, preferably with a minimum of 2 years working experience at an AWS partner
· Experience with AWS cloud projects or similar technology transformations
· Strong understanding of project management methodologies (Agile, Scrum, Waterfall)
· High proficiency with project management tools and systems (e.g., Jira, Smartsheet)
· Track record of successful project delivery within scope, budget, and timeline
· Experience with resource management and capacity planning
· Demonstrated ability to manage client relationships and expectations
· Demonstrated ability to balance business outcomes with technical implementation
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The Company
What We Do
Innovative Solutions is focused on helping every small to midsize business, across the U.S. and Canada, leverage the power of the cloud to drive business growth. As an AWS Premier Tier Services Partner, we specialize in cloud consulting, cloud migrations, cloud optimization, and cloud-native development.
At Innovative, the customer always comes first. There is no ‘one size fits all’ mentality. Our team is flexible and will work with you to navigate the cloud in a way that aligns with your individual business needs. From the very first interaction, and every step along the way, we’re committed to doing what’s right for your business, your productivity, and your bottom line.
