About Intuitive Health
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.
Job DescriptionThe Director of Project Management and Implementations oversees Implementations Project Management. Responsible for the overall leadership of several concurrent hospital project implementations of new hybrid ER & Urgent Care facilities. Will work with key Intuitive stakeholders, equipment vendors, hospital partners, and operations to ensure all key project milestones and timelines are achieved.
Location: Remote
Travel Requirements: 10 - 15% travel required. Travel is variable based on new site openings and other on-site work. Multi-state travel required.
POSITION RESPONSIBILITIES
- Oversees the Implementations Project Management Team including direct supervision of Project Managers
- Manages multiple concurrent strategic initiatives that impact the company as a whole
- Particularly focused on scaling and growth (e.g., implementation of new site locations including system implementation, optimization/stabilization, and internal initiatives)
- Supports VP Operations & Integrations and other executive team members with continuous process improvements for project initiatives, procedures, and processes to align with Intuitive Health best practices
- Implements continuous improvement of communication and support provided to internal and external stakeholders during project initiatives to ensure client satisfaction and achievement of financial objectives and key deliverables
COMPETENCIES
- Collaborative and able to build relationships and trust
- Ability to solve problems and be solution orientated
- Ability to hold team accountable to hitting deadlines
- Influencing, negotiation, and communication skills
- Project management experience including directing and leading multiple projects concurrently
- Knowledgeable in defining approach and resource requirements for projects
- Experienced in organizational, customer service, interpersonal, presentation, and time management skills
- Willingness to learn complex parts of the Intuitive model, including contracting, EMR development and billing processes
REQUIRED QUALIFICATIONS
- Bachelor’s degree required (Business or Healthcare Administration preferred), graduate degree preferred
- PMP (PMI certified project manager) preferred
- Minimum of 5 years of project management experience in a matrixed environment
- Minimum of 3 years of experience in healthcare
- Experience in construction project management helpful
- Proficient in Microsoft Excel, Word, PowerPoint
- Experience working with a project management tool, Smartsheet experience a plus
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Additional InformationIntuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Skills Required
- Bachelor's degree
- Graduate degree
- PMP (PMI certified project manager)
- Minimum of 5 years of project management experience in a matrixed environment
- Minimum of 3 years of experience in healthcare
- Experience supervising Project Managers or leading a PM team
- Experience working with a project management tool
- Smartsheet experience
- Proficiency in Microsoft Excel, Word, PowerPoint
- Experience in construction project management
- Willingness to learn contracting, EMR development, and billing processes
What We Do
We are the pioneers of the combined emergency room and urgent care experience. We began in 2008 and now serve over 500k patients annually as a joint-venture partner with health systems coast to coast. Health systems across the country continue to partner with Intuitive Health because of our proven retail model and implementation expertise. Intuitive Health is now partnered with 16 hospital systems nationwide with 29 combined ER and Urgent Care facilities open across the country, with even more opening in 2024 and beyond. We bring a globally recognized customer service model to health systems that want to exceed expectations in their communities and grow market share with the only dual model full-service Emergency Room and Urgent Care offering the right care, at the right price, close to home.
