Director of Program Management

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Director of Program Management leads the site's program management team, balancing customer, and organizational needs by translating them into actionable strategies. Acting as the voice of the customer internally and the business externally, the Director drives account strategies to achieve revenue and profitability goals. This role develops customer strategies, aligns with functional teams, and standardizes processes. Collaborating with Business Development, the Director oversees proposal preparation, monitors project plans for new and existing customers, and reviews Customer Focused Team (CFT) metrics to improve customer service, financial performance, cost, quality, delivery, and value-added opportunities. As a key leadership team member, the Director manages a diverse portfolio of customer accounts, sets professional standards for the Program Management function, and drives strategic initiatives with a long-term impact on business performance.

DUTIES AND RESPONSIBILITIES include, but not limited to: 
• Lead the program management team by setting clear goals, holding team members accountable, and providing direction.
• Manage account program operations within a CFT matrix, collaborating across production, planning, materials, quality, engineering, and business development functions.
• Equip Program Managers with tools and training to deliver on time and within budget, while supporting pricing strategies for new business opportunities.
• Ensure effective management of operational metrics such as on-time delivery, quality, responsiveness, cost, and technology usage, addressing deviations with corrective actions.
• Build and foster a high-performing team that drives revenue growth, meets financial targets, and cultivates a culture of excellence and innovation.
• Mentor Program Managers in stakeholder alignment, communication, meeting leadership, and customer updates.
• Oversee program expenditures, budget planning, revenue and material forecasting, and Profit & Loss (P&L) variance resolution, ensuring Return on Investment (ROI) and financial performance.
• Lead program quoting and requoting activities, conduct financial and operational reviews, and present during Customer Strategic Business Reviews.
• Support the execution of new programs to meet budget, schedule, and technical goals while identifying new business opportunities within existing accounts.
• Travel as required (up to 10%). 
• Other duties and responsibilities as assigned.
 
QUALIFICATIONS: 
Education and Required Experience 
• Bachelor’s degree or equivalent combination of education and experience. Masters (Communications, Business or Finance) desired. 
• 10+ Years of progressive EMS experience, with a proven track record of success in leading complex projects. 
• Minimum 3 years of supervisory and leadership experience
 
SKILLS REQUIRED 
• Strategic, long-term planning skills with the ability to drive organizational output and impact business unit performance.
• Expertise in establishing professional standards and governance for Project Management (PM) functions.
• Leadership skills in Project Management with comprehensive knowledge of operations, customer service, and business unit 
targets.
• Ability to design, facilitate, and deliver Program Management-related training programs.
• Advanced proficiency in MS Office Suite (Excel, Teams, Outlook, PowerPoint, MS Project) and Enterprise Resource Planning 
(ERP) systems, particularly for analyzing and presenting complex data.
• Strong analytical and problem-solving abilities to identify risks and propose objective solutions. 
• Certification as a Six Sigma Green Belt preferred.

In compliance with pay transparency requirements, the anticipated starting pay for new hires for this position is between $140,000 - $165,000 annually.  Full-time employees are also eligible for performance based bonuses and benefits.  This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift.  The specific programs and options available to an employee may vary depending on the date of hire, schedule type, and hours worked.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format, please email [email protected]. You will be connected with our Talent Acquisition team.

If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada: Title for the position will be in accordance with applicable national and local laws.