Director of Program Compliance

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary 

The Director of Program Compliance leads HTM's contract and program compliance function. This role is responsible for ensuring that all contracts and agreements are executed, monitored, and closed out in alignment with federal, state, and local requirements. It oversees internal auditing systems, compliance policy development, and data infrastructure that supports accurate, real-time reporting across the organization's program portfolio.

This is a systems-oriented leadership role. The Director of Program Compliance does not simply track whether requirements are met. This role builds the tools, processes, and organizational capacity that make compliance sustainable at scale. That includes designing auditing frameworks, managing cross-departmental compliance workflows, and translating regulatory requirements into clear operational guidance for program teams.

HTM's contract portfolio is large, complex, and funder-diverse. The person in this role must be equally comfortable in spreadsheets and in strategy conversations — able to identify a compliance gap in a data tracker and communicate its implications to senior leadership. Precision and systems thinking are not optional. They are the job.

Responsibilities

Contract & Portfolio Management

• Monitor, review, track, and ensure execution of all contracts and agreements including government contracts, memoranda of understanding, subcontracts, and other agreements

• Develop and maintain a centralized digital repository and dashboard system for the full contract portfolio, tracking lifecycle stages from solicitation to closeout

• Create standardized reporting templates for sub-contractor use to ensure consistency across program areas

• Identify requirements at each stage of the agreement lifecycle from execution through closeout

• Monitor and ensure all compliance documents — including certificates of insurance, ordinances, and affidavits — are current for each active contract

• Monitor emerging regulatory and contract trends and translate them into operational policy guidance

Compliance Auditing & Risk Management

• Develop internal program auditing systems, controls, tools, and policies related to contract compliance and program outcomes

• Establish and implement a comprehensive compliance monitoring program, including corrective action plans to prevent non-compliance

• Conduct compliance reviews and lead internal audit activities; monitor corrective actions to strengthen the overall compliance program

• Design automated Excel-based auditing tools and trackers that flag non-compliance or performance gaps in real time

• Use historical program data to forecast compliance risks and budget burn rates; provide strategic recommendations to the Senior Director of Contracts and Data

• Identify trends across the portfolio that signal compliance risk and design systemic interventions in response

• Develop processes to reduce manual data entry through the use of macros or integrated software solutions

Data Systems & Reporting

• Oversee synchronization of data between program databases (including HMIS), financial software, and compliance trackers to maintain a single source of truth for reporting

• Build interactive data visualizations and compliance scorecards to communicate program health to leadership and stakeholders

• Ensure accuracy and integrity of compliance records through consistent application of data validation practices

• Prepare and deliver program reports, documentation, and formal responses to external contract audits and monitoring visits

• Lead organizational response to compliance-related findings from external audits

• Reconcile program expenses against contract line items in coordination with finance to ensure fiscal compliance

Cross-Functional Collaboration

• Collaborate with all mission impact departments — including Interim Housing, Access and Engagement, Outreach, Housing Services, and Learning and Development — to maintain and communicate contract requirements, compliance risk, and policy guidance

• Perform other duties as assigned

Requirements

• Must provide proof of legal authorization to work in the United States

• Must pass background check as required

• Must comply with all HTM policies including safety, confidentiality, conduct, and HIPAA standards

• Ability to travel to multiple HTM locations; estimated travel 25–50%

• Prolonged periods of sitting and working on a computer required

• Ability to bend, twist, kneel, stand, and lift up to 25 lbs. on an intermittent basis

• Ability to perform sustained visual and hearing tasks

• Ability to work periodic evenings and weekends as operationally required

• Position is contingent upon contract funding

Qualifications

• Bachelor's degree in Business, Public Administration, Human Services, or closely related field required

• Master's degree in Public Administration preferred

• Minimum four years of experience in government contract management, administration, compliance, or auditing

• Minimum three years of experience working in homeless services preferred

• Working knowledge of federal, state, and local policies and regulations applicable to homeless services

• Experience conducting internal audits and developing corrective action plans

• Experience with sub-contractor oversight and compliance monitoring

• Familiarity with HMIS or similar relational database systems used in social services

Skills

• Advanced proficiency in Microsoft Excel including VLOOKUP/XLOOKUP, Pivot Tables, Power Query, and logical functions (IF/AND/OR)

• Ability to build data dashboards and compliance scorecards for stakeholder reporting

• Strong understanding of data validation and integrity practices

• Proficiency in project management tools such as Asana, Monday.com, or Smartsheet

• Proficiency in SharePoint, OneDrive, or Google Workspace for document version control and cross-departmental filing

• Ability to reconcile program expenses against contract line items

• Excellent written and verbal communication skills, including formal reporting and audit response

• Strong project management skills with attention to detail and the ability to manage competing deadlines

• Ability to develop and maintain complex working relationships across departments and organizational levels

• Ability to work independently and under pressure in a fast-paced, deadline-driven environment

Mandatory Requirements

• Background Screening – Employment is contingent upon the successful completion of  background checks as required per worksite.

• Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy.

• Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.

• Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US.

• Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards.

• Must have reliable transportation.

• Must have proof of vehicle insurance coverage.

• Must have a valid CA drivers license. 

Physical, Demands, Environmental Conditions, Equipment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend,  squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as  files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with  hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with  the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative  and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of  the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings  that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; various office machines. Complete all required forms in personal writing. 

Work Environment

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure or in crisis intervention.

EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training. 

HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.