We are seeking a dynamic and strategic Director of Professional Services to lead our services organization within a fast-growing SaaS environment. This role will be responsible for ensuring exceptional client implementation experiences, optimizing service delivery, and driving operational excellence. The ideal candidate will have a strong background in leading professional services teams, implementing scalable processes, and enhancing customer satisfaction through world-class service offerings.
What You'll Do:
Leadership & Strategy
- Develop and execute a strategic vision for our Professional Services organization aligned with company goals.
- Lead, mentor, and grow a high-performing team of consultants, project managers, and technical specialists.
- Establish and track key performance indicators (KPIs) to measure and improve the effectiveness of service delivery.
- Collaborate with senior leadership across PS, Sales, Customer Success & Product to build compelling offerings and drive customer adoption and success.
Service Delivery & Project Management
- Own the end-to-end delivery of customer implementations, ensuring high-quality execution and customer satisfaction.
- Optimize onboarding and implementation methodologies to drive efficiency and improve time-to-value for customers.
- Develop frameworks for scalable, repeatable delivery models that align with customer needs and company growth.
- Act as an executive sponsor for key strategic accounts, ensuring successful outcomes and fostering long-term relationships.
Operational Excellence & Process Improvement
- Define and implement best practices for project governance, resource management, and operational efficiency.
- Drive process improvements to enhance team productivity, reduce project risk, and optimize costs.
- Work closely with Finance and Sales to forecast revenue, manage margins, and optimize profitability for professional services engagements.
- Introduce automation, tools, and technology to improve scalability and delivery efficiency.
Collaboration & Cross-Functional Partnerships
- Partner with Sales to support the scoping and pricing of professional services in new deals.
- Work with Product and Engineering to provide customer feedback and influence product roadmap decisions.
- Collaborate with Customer Success and Support to ensure a seamless post-implementation transition for customers.
What You'll Bring
- 10+ years of experience in professional services, SaaS implementation, or enterprise software consulting.
- 5+ years of leadership experience managing teams of consultants, project managers, and service delivery professionals.
- Proven track record of building and scaling professional services organizations in a SaaS environment.
- Strong understanding of project management methodologies (Agile, Waterfall, etc.) and tools.
- Experience managing P&L, forecasting revenue, and optimizing margins within a services organization.
- Excellent communication, stakeholder management, and executive presence.
- Ability to drive strategic initiatives while being hands-on when needed.
- Experience working with enterprise customers is a plus.
The expected base salary range for this position is $168,000 - $240,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.
- Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
- A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
- Flexible Working Hours: We support your lifestyle- the results are what count.
- Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
- Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
- Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
- Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
- Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
- Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
- Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Who We Are:
Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote
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What We Do
Billtrust makes it easier for B2B companies to get paid. We’ve been the leading innovator in AR automation for nearly two decades and continue accelerating. Our customers span 40+ industries and we lead with double digit market share in many of the industries we serve. We provide automated order-to-cash solutions that meet diverse buyer requirements and speed cash application through tailored invoice delivery, secure multi-channel payment enablement and intelligent matching and payment posting. Our unparalleled expertise in AR informs everything that we do. No one is better positioned to understand and solve for the needs of every individual AR department. We innovate by pushing automation into new areas like our supplier-driven payments network, automated invoice delivery into AP portals and our automated credit application process. We drive results by helping our customers increase electronic adoption of invoices and payments and widening technology bottlenecks. Amazing customer experiences are possible with our connected solutions. We give our customers the power to conduct business unencumbered by manual interactions. For more information, visit Billtrust at billtrust.com.
